Representative I, Patient Access-PRN Varied Shift-Dewitt

IHA; DeWitt (IA); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

MercyOne Genesis is seeking a part-time Representative I to support data analysis, reporting, and information gathering for operational projects. This role involves researching and compiling information, analyzing data, and presenting trends to improve patient experience and program efficiency.

The position emphasizes reporting and collaboration with leadership, with varied PRN hours between 0600 and 2000. Entry-level opportunity suitable for individuals with customer service experience seeking

Qualifications

• Min 1 year of customer service experience; patient access experience preferred.
• Entry level position with growth opportunities within MercyOne Genesis.
• Proficient in using multiple system applications for data analysis and reporting.

Responsibilities

• Research and compile information to support operational projects.
• Analyze data, create reports, and present trends with practical options.
• Distribute analytical reports to leadership and stakeholders.

Skills

Data analysis

Research

Reporting

Customer service

Job description

Employment Type

Part time

Shift

Rotating Shift

Description

PRN Position Varied hours from 0600-2000

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention.

Our Mission is based on improving the health of our communities - that means not only when you're in need of medical attention.

MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety

Join the MercyOne Family! We are looking to hire a Representative I

As a Representative I at MercyOne, you will Researche, collect & analyze information. Identifies opportunities, develops solutions, & leads through resolution.

Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

Responsible for distribution of analytical reports.

Schedule

• PRN Position Varied hours from 0600-2000

General Requirements

Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.

Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis

Research & compiles information to support ad-hoc operational projects & initiatives.

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a Working Knowledge

of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Education

• Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Want to learn more about MercyOne Genesis?

MercyOne Genesis | Stronger. Together. As One!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.