Representative I, Patient Access-Full tme-Days-Clinton

Trinity Health; Clinton (IA); On-site; USD 30,000 - 42,000; Full time

Job summary

Trinity Health's MercyOne facility in Iowa seeks a Representative I to provide patient-focused customer service, perform outpatient and inpatient registration and insurance verification, and collect financial liability payments. The role includes rotating shifts across switchboard, admitting, and ED, and contributing to performance improvement initiatives.

Responsibilities include maintaining knowledge of governing regulations, ensuring compliance with policies, and generating analytical reports

Qualifications

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA required within one year of hire.

Responsibilities

• Research, collect and analyze information to identify opportunities and develop solutions.
• Collaborate on performance improvement activities and lead through resolution.
• Distribute analytical reports to stakeholders.

Skills

Medical terminology

Insurance verification

Education

High school diploma or equivalent

HFMA CRCR

NAHAM CHAA

Job description

Employment Type: Full time Shift: Day Shift Description:

Join theMercyOneFamily! We are looking t o hire a Representative I

As a Representative I at MercyOne , you will Researche, collect & analyze information. Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.

Schedule:

• 36 hours per week- 12 hour shift 6a-6p works 3 days a week and every 3rd weekend Will rotate between Switchboard, Admitting, and ED

Purpose: Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance
verification functions; collects patient financial liability payments & ensures that patients meet financial
requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general
information to hospital users, patients, families & physician offices.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Minimum Qualifications

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Additional Qualifications (nice to have)

• Medical terminology required & knowledge of diagnostic & procedural coding
• Insurance verification with the ability to explain benefits, secure necessary authorizations

Colleagues of MercyOne Health System enjoy c ompetitive compensation with a full benefits package and opportunity for growth throughout the system !

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.