Representative I-Customer Service

Westlake Royal Building Products; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Westlake Royal Building Products is looking for a Service Representative in Dallas, Texas. This role involves providing professional assistance to customers and creating tickets for service issues with their windows.

The ideal candidate will possess strong communication skills, be able to work well in a team environment, and handle customer complaints effectively. If you are organized with great time management abilities, apply to join our team today!

Qualifications

• Ability to work independently and use good judgment.
• Ability to handle confidential information.
• Ability to adapt work practices and priorities.

Responsibilities

• Provide professional assistance to customers.
• Create tickets for service issues.
• Build rapport with customers.
• Educate customers on product knowledge.
• Resolve customer discrepancies.

Skills

Strong communication skills

Organizational skills

Teamwork

Leadership skills

Multi-tasking

Time management

Education

Experience with computer and software

Job description

Job Summary

The Service Representative is responsible for providing professional assistance to current customers by creating tickets about any issues regarding fixing their windows. This position is part of a group responsible for direct customer technical support on the windows.

Essential Functions

• Comply with Company Safety Policies.
• Regular attendance, timeliness and scheduling flexibility.
• Provide safety leadership in promoting and creating a zero-injury safety culture.
• Answer inbound customer calls from current customers.
• Assist customers by creating tickets to send a service tech to fix an issue with the product.
• Resolve customer discrepancies by proactively offering resolutions.
• Build rapport with current customers.
• Gather and prepare documentation regarding product failure.
• Educate customers on product for optimal understanding.
• Escalate customer complaints.
• Special projects and other duties as assigned.

Knowledge, Skills and Abilities

• Must possess strong communication and organizational skills.
• Must be able to work well in a team environment.
• Ability to work well with people at all levels.
• Must have strong leadership skills and ability to professionally lead associates by example.
• Ability to change or adapt work practices, priorities, or procedures.
• Ability to think and take constructive action in work-related matters.
• Must have the ability to multi-task.
• Must be able to work independently and use good judgment.
• Ability to maintain attention to detail.
• Ability to handle confidential information.
• Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time.

Education and/or Experience

• Computer and software experience.
• Must have great organization, communications and time management skills.

Essential Physical Requirements / Work Environment

• Prolong sitting or in stationary position.
• Wear all required personal protective equipment (hearing, vision and hardhat protection).
• Ability to move or traverse about the facilities.
• Must be able to ascend/descend stairs or ladders.
• Ability to work around dust, chemicals, and other substances, and in various environmental conditions.
• Exposure to external and internal temperature fluctuations.
• Exposure to sounds or noise levels that may be uncomfortable.
• Ability to stand for up to 12 hours performing shift work or in a stationary position.
• Perform repetitive movements.
• Bend or twist.
• Work in constant noise levels above 85 decibels.
• Handle, control or feel objects, tools or controls.
• Able to lift/move up to 50 pounds.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.