Representative I Account Services

puma; Boston (MA); On-site; USD 43,000 - 69,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA North America, Inc. is seeking a detail-oriented Order Management Associate/Coordinator in Boston, MA. The role focuses on managing orderbooks for assigned accounts, coordinating with Sales and internal operations, and driving on-time delivery of orders.

The position requires 2+ years in retail or athletic footwear/apparel, solid Excel skills, and ability to collaborate across teams. Domestic travel may be part of the role, with base pay in the stated range plus bonus and benefits.

Qualifications

• Bachelor's or Associate degree preferred.
• 2+ years of related experience, preferably in retail or athletic footwear/apparel industry.
• Ability to work and collaborate with cross functional teams.
• Intermediate Excel knowledge required.
• Ability to utilize successful time management and prioritization skills.
• Domestic travel may be required.

Responsibilities

• Manage orderbook of assigned accounts including Sales orders and Bulk orders.
• Serve as a main point of contact and liaison between the account, internal operations team, and Sales.
• Manage the full order life cycle including internal coordination with Sales, Sales Planning, Demand Planning, Procurement, Compliance, Credit, Allocations and Warehousing.
• Troubleshoot, communicate, and resolve orderbook issues with Accounts.
• Analyze orderbook and develop/ execute a plan to meet customer's requirements and Sales goals.
• Collaborate with the Credit and Return teams to assist customer's needs and manage chargeback disputes.
• Responsible for presenting monthly KPIs to Account Success management and manage daily EDI uploads.
• Meet and represent department with Sales and Accounts, including business travel

Skills

Cross-functional collaboration

Excel

Time management

Communication

Education

Bachelor's or Associate degree

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine. Applying for a job at PUMA is easy.

YOUR MISSION

• Manage orderbook of assigned accounts including Sales orders and Bulk orders
• Serve as a main point of contact and liaison between the account, internal operations team, and Sales
• Manage the full order life cycle including internal coordination with Sales, Sales Planning, Demand Planning, Procurement, Compliance, Credit, Allocations and Warehousing
• Troubleshoot, communicate, and resolve orderbook issues with Accounts
• Analyze orderbook and develop/ execute a plan to meet customer's requirements and Sales goals
• Collaborate with the Credit and Return teams to assist customer's needs and manage chargeback disputes
• Responsible for presenting monthly KPIs to Account Success management and manage daily EDI uploads
• Meet and represent department with Sales and Accounts, including business travel

YOUR TALENT

• Bachelors or Associates degree preferred
• 2+ year of related experience, preferably in retail or athletic footwear/apparel industry
• Ability to work and collaborate with cross functional teams
• Intermediate Excel knowledge required
• Ability to utilize successful time management and prioritization skills
• Domestic travel may be required

The hiring range base pay for this position is $42,800 - $68,500 + Bonus + Benefits( Benefit Summary Corporate )Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex,gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles atPUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equalopportunity - no matter your background, identity, or experience.

To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process.

We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000employees worldwide.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.

Your Match

How well this role fits your profile.

Confirmed H-1B sponsor. The Department of Labor record shows filings under PUMA NORTH AMERICA, INC. .

Filings 23

Approved 91.3%

Avg wage $117K

From public Department of Labor LCA disclosures. Sponsorship history is a signal about the employer, not a commitment on this role.