Representative I Account Services

PUMA Group; Somerville (MA); On-site; USD 43,000 - 57,000; Full time

Job summary

PUMA Group in Somerville, MA is seeking an Order Management Specialist to own the order lifecycle for key accounts, coordinating with Sales, Planning, and Operations to ensure timely fulfillment.

The role requires 2+ years in retail or athletic footwear/apparel, strong Excel skills, and ability to travel domestically. This position offers a base pay range plus bonus and benefits.

Qualifications

• Bachelor's or Associate's degree preferred.
• 2+ years related experience in retail or athletic footwear/apparel industry.
• Ability to collaborate with cross-functional teams.
• Intermediate Excel knowledge required.
• Strong time management and prioritization skills.
• Domestic travel may be required.

Responsibilities

• Manage orderbook for assigned accounts, including Sales and Bulk orders.
• Serve as main contact between account, internal operations, and Sales.
• Oversee full order lifecycle with Sales, Planning, Procurement, Compliance, Credit, and Warehousing.
• Troubleshoot and resolve orderbook issues with Accounts.
• Analyze orderbook to meet customer requirements and Sales goals.
• Coordinate with Credit and Return teams to assist customer needs and manage disputes.
• Present monthly KPIs to Account Success and manage daily EDI uploads.
• Represent the department in meetings with Sales and Accounts, including travel.

Skills

Cross-functional collaboration

Intermediate Excel

Time management

Education

Bachelor's or Associate's degree preferred

2+ years related experience

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

YOUR MISSION:

• Manage orderbook of assigned accounts including Sales orders and Bulk orders
• Serve as a main point of contact and liaison between the account, internal operations team, and Sales
• Manage the full order life cycle including internal coordination with Sales, Sales Planning, Demand Planning, Procurement, Compliance, Credit, Allocations and Warehousing
• Troubleshoot, communicate, and resolve orderbook issues with Accounts
• Analyze orderbook and develop/ execute a plan to meet customer’s requirements and Sales goals
• Collaborate with the Credit and Return teams to assist customer’s needs and manage chargeback disputes
• Responsible for presenting monthly KPIs to Account Success management and manage daily EDI uploads.
• Meet and represent department with Sales and Accounts, including business travel

YOUR TALENT:

• Bachelors or Associates degree preferred
• 2+ year of related experience, preferably in retail or athletic footwear/apparel industry
• Ability to work and collaborate with cross functional teams
• Intermediate Excel knowledge required
• Ability to utilize successful time management and prioritization skills
• Domestic travel may be required

The hiring range base pay for this position is $42,800 - $56,935 + Bonus + Benefits

(Benefit Summary Corporate)

Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.