Representative I Account Services

PUMA Gruppe; Somerville (MA); On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA in Somerville, MA is seeking a Customer Service Representative I for Account Services. You will manage orderbooks for assigned accounts, coordinate with Sales, Operations, and Credit, and serve as the main liaison between accounts and internal teams.

Ideal candidates have 2+ years in retail or athletic footwear, intermediate Excel, and strong time management with cross-functional collaboration. Domestic travel may be required. Base pay range is $42,800 to $56,935 with bonus and benefits.

Qualifications

• 2+ years of related experience, preferably in retail or athletic footwear/apparel industry.
• Intermediate Excel knowledge required.
• Ability to utilize successful time management and prioritization skills.
• Ability to work and collaborate with cross functional teams.

Responsibilities

• Manage orderbook of assigned accounts including Sales orders and Bulk orders
• Serve as a main point of contact and liaison between the account, internal operations team, and Sales
• Manage the full order life cycle including internal coordination with Sales, Sales Planning, Demand Planning, Procurement, Compliance, Credit, Allocations and Warehousing
• Troubleshoot, communicate, and resolve orderbook issues with Accounts
• Analyze orderbook and develop/ execute a plan to meet customer’s requirements and Sales goals
• Collaborate with the Credit and Return teams to assist customer’s needs and manage chargeback disputes
• Responsible for presenting monthly KPIs to Account Success management and manage daily EDI uploads.
• Meet and represent department with Sales and Accounts, including business travel

Skills

Cross-functional collaboration

Time management

Tools

Excel

Job description

Customer Service, Somerville, United States of America

Representative I Account Services

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy.

Manage orderbook of assigned accounts including Sales orders and Bulk orders

Serve as a main point of contact and liaison between the account, internal operations team, and Sales

Manage the full order life cycle including internal coordination with Sales, Sales Planning, Demand Planning, Procurement, Compliance, Credit, Allocations and Warehousing

Troubleshoot, communicate, and resolve orderbook issues with Accounts

Analyze orderbook and develop/ execute a plan to meet customer’s requirements and Sales goals

Collaborate with the Credit and Return teams to assist customer’s needs and manage chargeback disputes

Responsible for presenting monthly KPIs to Account Success management and manage daily EDI uploads.

Meet and represent department with Sales and Accounts, including business travel

2+ year of related experience, preferably in retail or athletic footwear/apparel industry

Ability to work and collaborate with cross functional teams

Intermediate Excel knowledge required

Ability to utilize successful time management and prioritization skills

Domestic travel may be required

The hiring range base pay for this position is $42,800 - $56,935 + Bonus + Benefits

Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

The large running presence in Boston drives our passion to be to the Fastest Sports Brand in the World.