Representative, Field Service Liaison

Bombardier Transportation GmbH; Richardson (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in aviation is seeking a Field Service Liaison to provide onsite and remote support to aircraft operators. The role involves managing customer issues, educating staff on technical items, and ensuring satisfaction. Ideal candidates will have a diploma in Aviation Maintenance or significant experience in business jet maintenance. This position supports a flexible work environment and offers comprehensive benefits.

Benefits

Insurance plans (dental, medical, life insurance, disability)

Retirement savings plan

Employee Assistance Program

Qualifications

• Minimum 5 years of business jet maintenance experience.
• FAA Airframe and Powerplant endorsement preferred.

Responsibilities

• Provide onsite and remote support to Bombardier Aircraft Operators.
• Manage ownership of issues ensuring resolution to customer satisfaction.
• Educate and coordinate technical items such as service bulletins.

Skills

Troubleshooting

Problem Solving

Interpersonal Skills

Communication

Time Management

Conflict Management

Active Listening

Education

College diploma in Aviation Maintenance

Tools

Computer Skills

Job description

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When applicable, Bombardier promotes flexible and hybrid work policies.

Bombardier is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets and specialized mission platforms. We are a people-centric business that fosters passion, diversity, and authenticity, prioritizing employee growth and development to empower everyone to reach their full potential on their own terms.

Our comprehensive benefits include:

• Insurance plans (dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

Position Responsibilities:

• Provide onsite and remote support to Bombardier Aircraft Operators within your assigned region (Dallas, TX) and for technicians and aircraft in work.
• Assist Bombardier Service Center teams with aircraft concerns, promoting the Bombardier brand and adherence to the Customer Credo.
• Manage ownership of issues, ensuring resolution to customer and Service Center satisfaction.
• Interact with customers at all organizational levels, including Owners, CEOs, VPs, Directors, and operational staff.
• Support Bombardier Service Center personnel, including technicians and management.
• Address warranty, engineering, parts, and SMART SERVICES issues related to work at the Service Center.
• Educate and coordinate technical items such as service bulletins, technical publications, and campaigns.
• Stay current on technical aircraft aspects, modifications, manuals, and best practices.
• Attend scheduled technical forums.
• Assist in warranty claims processing for green aircraft and vendor issues.
• Provide on-site training to promote safety and operational efficiency.
• Produce factual, concise reports for customers and internal departments.
• Prioritize and escalate concerns appropriately within organizations.

How to thrive in this role?

• College diploma in Aviation Maintenance or minimum 5 years of business jet maintenance experience.
• FAA Airframe and Powerplant endorsement preferred but not required.
• Extensive knowledge of Bombardier Customer Support programs and aircraft series (Learjet 40/70, Challenger 300/600, Global).
• Understanding of Bombardier Product Support policies, including warranty and allowances.
• Ability to work independently, make sound decisions, and adhere to support policies.
• Excellent troubleshooting, problem-solving, and interpersonal skills.
• Willingness to travel internationally as needed.
• Fluent in English with strong communication skills.
• Proficient computer skills and adaptability to software environments.
• Good management skills including budgeting, time management, and organization.
• Active listening, conflict management, and scheduling skills.
• Knowledge of Bombardier Service Center policies and roles.
• Availability 24/7 for customer and Service Center support.

Now that you can see yourself in this role, apply and join the Bombardier family!

Bombardier is committed to equal opportunity employment. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, national origin, genetics, age, disability, veteran status, or any other protected characteristic.

Primary Location: Remote BAC

Shift:

Employee Status: Regular

Requisition: 8002 Representative, Field Service Liaison

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth