Representative, Customer Support Associate

CHS,Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Wellness programs

Life insurance

401(k)

Pension

Profit sharing

Disability insurance

Tuition reimbursement

Adoption assistance

Job summary

CHS Inc. is seeking a customer service representative to handle inquiries via phone, email, and other channels.

You will follow established policies for repairs, returns, and field service while maintaining records of activity and referring non-standard issues to senior staff. Ideal candidates will have a high school diploma/GED, strong written and verbal communication skills, and proficiency in MS Word, Excel, and PowerPoint.

Qualifications

• Knowledge of Customer Service and Support.
• Strong written and verbal communication skills.
• Ability to work extended hours to meet business demands.
• Pre-employment screening may be required.

Responsibilities

• Handle customer service inquiries by telephone, fax, email, text or other media.
• Review and troubleshoot customer problems and initiate standard actions for repair, replacement, or return.
• Refer non-standard problems to senior staff and maintain records of activity.
• Follow company policies and provide information from published materials as needed.
• Other duties as assigned.

Skills

Knowledge of Customer Service and So

Education

High School diploma or GED

Tools

MS Word

Excel

PowerPoint

Job description

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Responsibilities

• Under limited supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
• Inquiries are routine and cover basic situations. Company practices and service/return policies are well-established and documented requiring minimal interpretation or deviation.
• Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
• May refer customers to published materials or other sources of information. Refers non-standard problems to senior staff. Maintains associated records and logs of activity.
• Other duties and responsibilities as needed or assigned.

Minimum Qualifications (required)

• Knowledge of Customer Service and Support
• High School diploma or GED

Additional Qualifications

• Strong written and verbal communication skills
• Proficient with MS Word, Excel, and PowerPoint
• Ability to work extended hours to meet business demands
• Ability to read, write and communicate in Spanish, preferred
• Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

Physical Requirements

• Ability to sit, stand, bend, walk and talk

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.

Benefits include:

• medical
• dental
• vision
• wellness programs
• life insurance
• health and dependent care spending accounts
• paid time off
• 401(k)
• pension
• profit sharing
• short- and long-term disability
• tuition reimbursement
• adoption assistance

subject to the eligibility requirements for each benefit plan.

CHS is an Equal Opportunity Employer/Veterans/Disability.

Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to [e-mail]; to verify that the communication is from CHS.