Representative, Customer Service - New Patient Care

Cardinal Health; Saint Paul (MN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare seeks a Representative II for Customer Service Operations. This role involves processing customer orders, resolving issues, and ensuring compliance for international shipping. The candidate will work closely with internal teams to enhance customer satisfaction and efficiency. With a focus on problem resolution and communication, this position is essential for maintaining strong customer relationships. The company offers a supportive work environment with a range of benefits.

Benefits

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Paid parental leave

Qualifications

• 1-3 years of experience preferred.
• High School Diploma, GED or equivalent work experience preferred.

Responsibilities

• Processes routine customer orders using SAP and other internal systems.
• Responds to inquiries regarding order tracking and status.
• Identifies resolutions to order delays and communicates with stakeholders.

Skills

Problem Resolution

Communication

Education

High School Diploma

Tools

SAP

Job description

Shift- Monday- Friday 8 : 30 am - 5 : 00 pm PST - or as business needs dictate -remote

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and / or other services by acting as a liaison in problem-solving, research and problem / dispute resolution

Job Summary

The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.

This position specializes in new patient care on the customer service team.

Responsibilities

Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.

Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses.

Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.

Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.

Coordinates with a variety of internal stakeholders, including Planners and externally facing Customer Service Representatives, regarding customer issues.

For international shipping and in cases of special-order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.

Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.

Qualifications

1-3 years of experience, preferred

High School Diploma, GED or equivalent work experience, preferred

What is expected of you and others at this level

Applies acquired job skills and company policies and procedures to complete standard tasks

Works on routine assignments that require basic problem resolution

Refers to policies and past practices for guidance

Receives general direction on standard work; receives detailed instruction on new assignments

Consults with supervisor or senior peers on complex and unusual problems

Anticipated hourly range : $15.00 per hour -$22.57 per hour

Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPa y

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Application window anticipated to close : 06 / 01 / 2025

• if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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