Representative, Customer Service I

aa224; Rocky Mount (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-paid life insurance

401(k) with annual match

Job summary

McLane Foodservice is seeking a Customer Service Representative I at our Rocky Mount, NC location. The role handles inbound and outbound calls, emails, and order processing with a focus on timely delivery and accuracy.

The team supports drivers by preparing pouches and ensuring smooth invoicing of orders. Qualified candidates will have at least a high school diploma and 1+ year in a call center or foodservice environment, with strong MS Office skills, typing speed, and multi-tasking ability in a

Qualifications

• High school diploma or equivalent is required.
• 1+ year of call center or foodservice distribution experience preferred.
• Experience handling high call volumes.
• Strong working knowledge of Microsoft Office programs (Excel, Outlook, Word).
• Minimum 2 years in a Customer Service and/or administrative role.
• Ability to type at least 45 wpm and perform 10-key by touch.
• AS400 knowledge is a plus.
• Excellent verbal and written communication skills.
• Organized and able to multitask in a fast-paced environment.

Responsibilities

• Provide inbound and outbound phone coverage.
• Respond to emails promptly.
• Process customer orders accurately.
• Research and resolve customer issues.
• Invoicing orders and prepare pouches for drivers before departure.

Skills

Call center experience

Foodservice distribution

Typing 45 wpm

10-key by touch

Strong communication

Multitasking

Education

High school diploma or equivalent

Tools

AS400

Excel

Outlook

Word

Job description

CUSTOMER SERVICE REPRESENTATIVE I

LOCATION: 2641 MEADOWBROOK ROAD, ROCKY MOUNT, NC

WORK SCHEDULE ~ SUNDAY - THURSDAY 8:00a.m. - 5:00 p.m.

• Benefits such as medical, dental, vision, and company-paid life insurance.
• 401(k) with annual company match.

Becoming a McLane teammate is to become part of an honest, stable, and reliable company with 125 years of success. We are looking for teammates with perseverance who will take the extra step for our customers, our community, and our company. In return, we will pay you well and offer you the opportunity to go as far in your career as you want to go.

The Customer Service Representative I for Foodservice obtains customer orders in a timely manner and meets deadlines while providing exceptional customer service.

• Providing inbound and outbound phone coverage.
• Responding to emails.
• Processing orders.
• Conducting research to resolve customer issues.
• Invoicing orders and prepare pouches for drivers before departure.

MINIMUM QUALIFICATIONS & REQUIREMENTS:

• High school diploma or equivalent.
• At least 1 year of call center or foodservice distribution experience is preferred.
• Have experience in dealing with high call volumes.
• Have a strong working knowledge of Microsoft Office programs (Excel, Outlook, Word).
• Minimum of two years in a Customer Service role and/or administrative role.
• Must be able to type at least 45 wpm and perform 10-key by touch.
• Knowledge of the AS400 is preferred but not required.
• Possess strong verbal and written communication skills.
• Must be organized and able to multitask in a fast-paced environment.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.