Representative, Customer Service I

aa224; Town of Lysander (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Life insurance

Paid holidays

401(k) Profit Sharing

Tuition reimbursement

Pet insurance

Parental leave

Employee assistance program

Discount programs

Job summary

McLane is seeking a Customer Service Representative I to join our team in a role that handles routine customer service cases and ensures accurate, timely, and consistent information is provided. The position emphasizes training, file maintenance, and clear communication with customer organizations while supporting nationwide teams.

Responsibilities include responding to inquiries via phone, email, and internet, resolving issues, and maintaining high customer satisfaction.

Qualifications

• High School Diploma or GED or equivalent.
• Strong verbal and written communication skills.
• Ability to type 45 wpm and perform 10-key by touch.
• Proficiency with Microsoft Office applications.
• Ability to learn quickly and work with minimal supervision.

Responsibilities

• Maintain customer files with up-to-date information.
• Research and respond to customer inquiries.
• Handle requests for information, assistance, and issue resolution.
• Provide accurate, timely responses to customer concerns.
• Communicate with decision makers within customer organizations.
• Train customers on business issues and applications.
• Respond to inquiries by phone, email, and internet.
• Perform other duties as assigned by supervisor.

Skills

Typing 45 wpm

10-key by touch

Verbal and written communication

Organization and planning

Microsoft Office proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Take your career further with McLane!

The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide.

Under direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information.

Benefits you can count on:

• Pay rate: $16.50 to $19.50 per hour.
• Monday-Friday, 8:00-4:30pm
• Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What you’ll do as a Customer Service Representative I:

• Maintain customer files to ensure up to date information.
• Research and respond to customer inquiries.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business issues and applications to maximize value.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Qualifications you’ll bring as a Customer Service Representative I:

• High School Diploma or GED.
• Up to 2 years of experience in a customer service role.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with Microsoft office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly and retain information.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.
  

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Problem solver
• Detailed

Our roadmap. Our story.

We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/