Representative, Customer Service I

McLane Company, Inc.; Rocky Mount (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company-paid life insurance

401(k) with company match

Job summary

McLane Company, Inc. is seeking a Customer Service I to manage inbound/outbound calls, emails, and order processing with a strong focus on accuracy and timeliness.

The role requires multitasking in a fast-paced environment and solid communication skills. Company benefits include medical/dental/vision, life insurance, and 401(k) with match.

Qualifications

• High school diploma or equivalent.
• At least 1 year of call center or foodservice distribution experience preferred.
• Experience handling high call volumes is a plus.
• Strong working knowledge of Microsoft Office programs (Excel, Outlook, Word).
• Minimum of two years in a Customer Service and/or administrative role.

Responsibilities

• Provide inbound and outbound phone coverage.
• Respond to emails in a timely manner.
• Process customer orders and invoicing.
• Research and resolve customer issues.
• Prepare pouches for drivers before departure.

Skills

Customer service

Call center experience

Multitasking

Written/verbal communication

Typing speed 45 wpm

Education

High school diploma

Tools

MS Office (Excel/Outlook/Word)

AS400

Job description

Job Description - Representative, Customer Service I (JR111345)

Representative, Customer Service I - ( JR111345 )

WORK SCHEDULE ~ SUNDAY - THURSDAY 8:00a.m. - 5:00 p.m.

• Benefits such as medical, dental, vision, and company-paid life insurance.
• 401(k) with annual company match.

Becoming a McLane teammate is to become part of an honest, stable, and reliable company with 125 years of success. We are looking for teammates with perseverance who will take the extra step for our customers, our community, and our company. In return, we will pay you well and offer you the opportunity to go as far in your career as you want to go.

The Customer Service Representative I for Foodservice obtains customer orders in a timely manner and meets deadlines while providing exceptional customer service.

• Providing inbound and outbound phone coverage.
• Responding to emails.
• Processing orders.
• Conducting research to resolve customer issues.
• Invoicing orders and prepare pouches for drivers before departure.

MINIMUM QUALIFICATIONS & REQUIREMENTS:

• High school diploma or equivalent.
• At least 1 year of call center or foodservice distribution experience is preferred.
• Have experience in dealing with high call volumes.
• Have a strong working knowledge of Microsoft Office programs (Excel, Outlook, Word).
• Minimum of two years in a Customer Service role and/or administrative role.
• Must be able to type at least 45 wpm and perform 10-key by touch.
• Knowledge of the AS400 is preferred but not required.
• Possess strong verbal and written communication skills.
• Must be organized and able to multitask in a fast-paced environment.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.