D365 CRM Technical Architect

TechDigital Group; United States; Hybrid; USD 27,276 - 38,848; Full time

Job summary

An established industry player is seeking an Associate Customer Service Representative to join their dynamic team. This hybrid role involves engaging with customers, processing orders, and ensuring high levels of service quality. The ideal candidate will have a strong background in customer service and be proficient in SAP and Microsoft Office Suite. This position offers an exciting opportunity to work closely with key clients and internal partners, ensuring that customer needs are met efficiently. If you are passionate about delivering exceptional service and thrive in a collaborative environment, this is the perfect role for you.

Qualifications

• Experience in SAP and Microsoft Office Suite is essential.
• Customer service experience is required for this role.

Responsibilities

• Act as primary customer interface for key external customers.
• Manage customer orders and ensure timely delivery.

Skills

SAP (R3-P23)

Microsoft Office Suite

Customer Service

IT Knowledge

Job description

Associate Customer Service Representative

Job #: 1963
Pay Rate: 24.00-24.00 $/hour
Job type:
Location: Wilmington, DE

Minimum Requirements:
Must be experienced in SAP (R3-P23), Microsoft Office Suite (Excel experience is required). IT knowledge is a plus. Customer Service experience is required. This is a hybrid role 3 days in office on site.

Responsibilities:

1. Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.
2. Pro-actively interacts with customers for notification of late orders due to product availability and transportation issues.
3. Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers, including knowledge of roles and responsibilities at the customer, and understanding the business model.
4. Interacts with broader network of Internal DuPont Partners to ensure that customer requirements are understood and commitments are met.
5. Receives and processes all types of customer orders including complex and/or Export orders. Responsible for inquiry & order handling process from beginning to end.
6. Manages consignment stock, including consignment fill-up, inventory management, invoicing, count, and reconciliation.
7. Processes customer complaints and returns according to Complaint Management process and return policies. Identifies need for extra information to enable thorough complaint analysis.
8. Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
9. Follows desk procedures/policies in compliance with QS 9000, ISO and/or other Quality System requirements.
10. Provides backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.
11. Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines.
12. Receives, corrects and processes complex orders shipped between regions or plants.
13. Understands cash collection process, e.g., credit hold next steps/actions. Resolves open credit issues with customers and issues invoice adjustments and other debits/credits upon request.
14. Performs active follow-up on sales versus forecast and interacts with the customer to understand variations.
15. Supports Sales by providing detailed input/reports on sales volumes by account.