Representative, Customer Operations

RXO; Minnesota; On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) match

PTO

Holidays

Volunteer time off

Life insurance

Jury duty

Tuition reimbursement

Job summary

RXO seeks a Customer Operations Representative in Minnesota to support Sales with key accounts, enter loads, schedule pickups, and track shipments. You will resolve issues to ensure a positive customer experience and maintain accurate records in the Transportation Management System (TMS).

Experience in customer service or sales is valued, along with excellent communication and attention to detail in a fast-paced environment. This role offers competitive pay and potential bonus or commission.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated with ability to work with minimal supervision.
• Ability to thrive in a fast-paced environment.
• Strong attention to detail and follow-up on issues.
• Experience tracking shipments and coordinating with multiple stakeholders.

Responsibilities

• Maintain reports and track shipments from start to finish.
• Enter loads and notes; prepare loads for accounting in the TMS.
• Schedule pickups/deliveries with warehouses and customers.
• Communicate shipment and billing updates to Sales Manager and Carrier Operations.

Skills

Verbal communication

Written communication

Self-motivated

Team player

Fast-paced environment

Attention to detail

Problem solving

Tools

Transportation Management System (TMS)

Job description

Accelerate your career at RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.Compensation for this role is $40,000-$45,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.What your day-to-day will look like:Support Sales with managing the branch’s key accountsEnter loads and confirm notes about the status of shipmentsSchedule pickup and delivery appointments with warehouses and customersTrack the status of shipments from inception to delivery, and communicate with the customer on the status of the shipmentsHandle any issues that arise on shipments and share information and updates with the customerEnter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and completeCommunicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations GroupPrioritize the daily workload and focus of your accounts, including load entry, tracking and reportingMonitor report cardsAt a minimum, you’ll need:Excellent verbal and written communication skillsSelf-motivated work style with the capacity to work well with minimal direct supervision or in a team environmentThe ability to work in a fast-paced environmentIt’d be great if you also have:1 year of sales or customer service experience1 year of related experience and/or training, and a general understanding of the transportation industrySolid attention to detail and follow-up skills with experience identifying and resolving problemsDoes this sound like you? Check out what else RXO has to offer.Why Join Us:Our BenefitsCompetitive payPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave401(k) retirement plan with up to 5% company matchInsurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnityEmployee Assistance Program (EAP)Tuition reimbursement, adoption assistanceTax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending AccountHealth Reimbursement ArrangementOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.The Next StepReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.