Customer Operations Representative

RXO; Naperville (IL); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with match

Paid time off and holidays

Diversity Days

Job summary

RXO is seeking a Customer Operations Representative in Naperville to maintain reports, track shipments, and resolve issues, ensuring a positive customer experience. This role involves data entry in the Transportation Management System (TMS) and coordinating with Sales and Carrier Operations groups.

The position requires strong communication skills and the ability to work in a fast-paced environment, with expectations of handling multiple accounts and timely updates to customers.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated with capacity to work with minimal supervision or in a team.
• Ability to work in a fast-paced environment.

Responsibilities

• Maintain reports and track shipments to ensure customers have a positive experience.
• Enter loads and confirm notes about shipment status.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track shipment status from inception to delivery and communicate updates to customers.
• Handle issues on shipments and share information with the customer.

Skills

Verbal and written communication

Self-motivated

Fast-paced work style

Tools

TMS

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $40,000-$45,000 annually. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.

What your day‑to‑day will look like

• Support Sales with managing the branches key accounts
• Enter loads and confirm notes about the status of shipments
• Schedule pickup and delivery appointments with warehouses and customers
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
• Handle any issues that arise on shipments and share information and updates with the customer
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
• Communicate all shipment, billing or follow‑up issues to the Sales Manager and Carrier Operations Group
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
• Monitor report cards

At a minimum, you'll need

• Excellent verbal and written communication skills
• Self‑motivated work style with the capacity to work well with minimal direct supervision or in a team environment
• The ability to work in a fast‑paced environment

It'd be great if you also have

• 1 year of sales or customer service experience
• 1 year of related experience and/or training, and a general understanding of the transportation industry
• Solid attention to detail and follow‑up skills with experience identifying and resolving problems

Why Join Us

• Competitive pay
• Paid time off includes up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO, Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long‑term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax‑Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

Equal Opportunity Statement

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.