Representative - Count Room

Bally's Interactive; Chicago (IL); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

$7 Daily Garage Parking

Job summary

Bally’s Interactive in Chicago seeks a cashier/guest services associate to support daily money handling and guest experiences on the casino floor.

You’ll count revenue, sort currency, and load boxes while maintaining compliance with Illinois Gaming Board guidelines; must communicate well and deliver exceptional service in a fast-paced environment.

Responsibilities include currency handling, adherence to internal controls, and collaboration with casino staff to ensure smooth operations.

Qualifications

• Must be 21 years of age or older.

Responsibilities

• Foster Bally’s entertaining atmosphere and guest-focused service.
• Collect and count revenue from drop sources according to internal controls.
• Count, sort, and organize currency, coins, coupons, chips, and paperwork.
• Load currency counters and reconcile funds.
• Enter count information into software applications.
• Transport boxes and carts to designated areas on the casino floor.
• Support the Illinois Gaming Board Self-Exclusion program.
• Perform other duties as assigned.

Skills

Money handling

Communication

Customer service

Math skills

Education

High school diploma

Tools

10-key calculator

Job description

Responsibilities:

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Adhere to all policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Collect and count revenue from various drop sources per the company’s internal controls and departmental guidelines
• Count, sort, and organize all currency, coins, coupons, chips, and paperwork from the drop container; strap and hand-stamp money bundles; delivers to cashiers as applicable
• Retrieve drop boxes from the storage area and appropriately store all boxes and carts
• Load currency counters, utilize the counter interface, and collect, sort, and reconcile funds
• Enters count information into applicable software applications
• Load appropriate boxes into carts and pushes and pull carts to designated areas for transportation to the casino floor
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Perform other duties as assigned

Qualifications:

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must have a high school diploma or equivalent
• Must be able to work various shifts, including weeknights, weekends, and holidays
• Six months of experience in money handling experience preferred
• Must have excellent communication and interpersonal skills
• Must have excellent customer service skills
• Must be proficient in using a 10-key calculator and other office equipment
• Must have above-average math skills to count money accurately and quickly

Additional Benefits:

• $7 Daily Garage Parking

Physical Demands & Work Environment:

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Must occasionally lift and or move up to 100 pounds
• Frequently required to push and pull heavy carts across the casino floor and back of house area

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.