Representative, Contact Center III Billing ( Hybrid)

Eversource Energy; Manchester (NH); On-site; USD 53,000 - 59,000; Full time

Job summary

Eversource Energy in Manchester, NH is seeking a Customer Service Representative to perform a range of customer billing tasks, including adjustments, order entry, error processing, and initiating field investigations.

The role emphasizes strong communication, teamwork, and adherence to established processes. Applicants must pass the SHL test; the position offers a competitive salary with potential incentives, and does not sponsor immigration visas.

Qualifications

• High school diploma or equivalent and two years of related experience are required.
• Effective communication skills and the ability to communicate in a concise and effective manner is also required.
• The individual must be able to follow processes and work on their own.
• Responding to customer calls outside of regularly scheduled hours in emergency situations is required.
• Proficiency in typing and basic computer applications (Word, Excel, etc.) is required.
• Applicants will be required to successfully pass theSHL Customer Service Representative test.

Responsibilities

• Handle a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations.
• Will work under moderate supervision and must exercise some judgment within a framework as established by supervision.
• Build trusting relationships with customers and collaborate with cross-functional teams.
• Respond to customer inquiries and resolve billing issues in a timely manner.

Skills

Excellent interpersonal skills

Excellent oral and written comms

Excellent PC skills

Excellent keyboarding skills

Excellent analytical skills

Excellent decision-making

Excellent organizational skills

Flexibility

Dependability

Reliability

Teamwork

Independent work

Multitasking

Structured environment

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Essential Functions: Individual will perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations. Will work under moderate supervision and must exercise some judgment within a framework as established by supervision.

• Excellent interpersonal skills.
• Excellent oral and written communication skills.
• Thorough knowledge of customer related procedures and policies.
• Excellent PC skills, including mouse navigation.
• Excellent keyboarding skills.
• Excellent analytical skills.
• Excellent decision-making skills.
• Excellent organizational skills.
• Flexibility.
• Dependability.
• Reliability.
• Ability to work in a team environment.
• Ability to work with minimal supervision.
• Ability to multitask.
• Ability to function effectively in a highly structured and monitored environment.

EXPERIENCE, SKILLS, AND ABILITIES

Education and Experience: A high school diploma or the equivalent and two years of related experience is required. Effective communication skills and the ability to communicate in a concise and effective manner is also required. The individual must be able to follow processes and work on their own. Responding to customer calls outside of regularly scheduled hours in emergency situations is required. Proficiency in typing and basic computer applications (Word, Excel, etc.) is required. Experience with the customer billing system is preferred. Applicants will be required to successfully pass theSHL Customer Service Representative test.

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation and Benefits

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$52,920.00-$58,800.00

Worker Type

Regular

Number of Openings

2

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor