Representative - Admissions Services

20 Deer Valley Medical Center; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

HonorHealth is seeking a Registration Admitting professional to support patient admissions in a busy hospital setting. You will collect demographic, insurance, and financial information, ensuring accurate registration and efficient service.

Responsibilities include greeting patients, upholding confidentiality, processing pre-registered accounts, and scanning documentation into EMR while supporting revenue cycle processes.

Qualifications

• High School Diploma or GED required.
• 6 months medical office, hospital registration or medical insurance office experience.

Responsibilities

• Admits clients to the hospital, collecting information, deposits, signatures and updating ADT systems.
• Greets patients and the public, provides information, upholds HIPAA confidentiality and ensures a positive patient experience.
• Processes registration and admissions by obtaining demographic, insurance, financial and medical information per revenue cycle criteria.
• Verifies insurance eligibility and coverage, and handles pre-authorization procedures when required.
• Scans documents into the EMR and maintains accurate patient records and payment collections.

Skills

Customer service

HIPAA compliance

Education

High School Diploma or GED

Job description

Primary City/State: Deer Valley - 19829 N 27th Ave Phoenix, AZ 85027 Category: Patient Services Shift: Day Department: Registration Admitting Sunday-Wednesday 10am-830pm

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well‑being of people and communities across the greater Phoenix area.

Responsibilities

Admits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems. Ensures all patients are efficiently and accurately registered and prioritizes patients during period of high volume.

Essential Functions

Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards. Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner. Processes pre‑registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria. Obtains required signatures on all medical, financial and compliance documents. Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies. Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurance cards, patient advanced directives, conditions of admissions, financial agreements, physician orders/scripts and any other pertinent paperwork. Responsible for adhering to all third‑party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans. Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures. Obtains prior authorization in order to avoid non‑compliance, denials and/or penalties to the patient, hospital and physician(s). Initiates notifications to insurances as required. Checks for medical necessity and follows appropriate procedures depending on results. Keeps supervisor and/or lead informed of all unique situations and problem accounts. Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co‑payment, deductible, and co‑insurance responsibilities and pre‑payments for uninsured or underinsured patients. Collaborates within the multi‑disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement. Helps with department training when needed.

Education

High School Diploma or GED Required

Experience

6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience. Required 1 year experience at a medical office or other hospital/ nursing home facility.

Equal Opportunity & Inclusion

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