Representative - Admissions Services

HonorHealth; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

HonorHealth in Mesa, AZ seeks an evening shift Registration Admitting specialist to efficiently register patients, verify insurance, and manage admissions paperwork. You will scan documents, collect signatures, and ensure patient information is accurate and complete in the EMR system.

The role emphasizes courteous patient interaction, adherence to HIPAA, and collaboration with the care team to optimize the admission process and reimbursement. Prior hospital registration experience is preferred.

Qualifications

• Experience handling patient information with discretion and accuracy.
• Familiar with revenue cycle concepts and pre-registration processes.
• Strong communication and empathy when interacting with patients.

Responsibilities

• Greet patients and the public in a courteous, professional manner.
• Register patients and collect demographic, insurance, and medical information.
• Obtain required signatures on medical, financial, and compliance documents.
• Scan and attach ID cards, insurance cards, directives, orders and other paperwork to EMR/financial records.
• Verify insurance eligibility and coverage; inform patients of their financial responsibilities.
• Assist with prior authorization and notification procedures as needed.
• Collect balances due at admission or discharge and arrange for payments.
• Coordinate with care teams to ensure accurate patient identification and smooth admissions.

Skills

Customer service

Medical office workflow

HIPAA compliance

Education

High School Diploma or GED

Job description

Primary City/State:Four Peaks Medical Center - 1301 S Crismon Rd Mesa, AZ 85209Category:Patient ServicesShift:EveningDepartment:Registration AdmittingWednesday-Saturday 10:00am-8:30 pm.Great care starts with great people. (Like you.)At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.Responsibilities:JOB SUMMARYAdmits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems. Ensures all patients are efficiently and accurately registered and prioritizes patients during period of high volume.ESSENTIAL FUNCTIONSGreets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards. Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner.Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria.Obtains required signatures on all medical, financial and compliance documents. Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies.Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurances cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork.Responsible for adhering to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans. Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures. Obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital and physician(s). Initiates notifications to insurances as required. Checks for medical necessity and follows appropriate procedures depending on results. Keeps supervisor and/or lead informed of all unique situations and problem accounts.Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients.Collaborates within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement. Helps with department training when needed.EDUCATIONHigh School Diploma or GED RequiredEXPERIENCE6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience. Required1 year experience at a medical office or other hospital/ nursing home facility. PreferredLICENSE AND CERTIFICATIONSWe're all in for your career.