Representative, Administration Center

American Airlines; West Mifflin (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading airline as a Representative in the Administration Center, where you'll provide essential support to the Tech Ops team. This full-time role involves managing payroll processes, preparing reports, and ensuring excellent customer service. Enjoy travel perks, health benefits, and a supportive workplace culture that values diversity and inclusion.

Benefits

Travel perks to 365 destinations worldwide

Health benefits starting day one

401(k) plan with employer contributions

Employee Assistance Program

Pet insurance

Qualifications

• Previous administrative experience required.
• Proficiency in Microsoft Office essential.

Responsibilities

• Prepare and maintain department reports.
• Manage payroll processes and handle overtime.
• Provide excellent customer service via phone and email.

Skills

Communication

Organization

Confidentiality

Education

High School diploma or GED

Associate’s degree

Tools

Microsoft Office

Workbrain

Job description

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Introduction

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of yourself. Embark on a new journey, tackle challenges with flexibility, learn new skills, and advance your career while enjoying your life. Enrich both your personal and professional life—hop on board!

Why you'll love this job

• This role is part of the Workforce Administration Team within the Technical Operations Division.
• Provide administrative support to Tech Ops team members and leadership.
• Collaborate with a dynamic team in a busy office environment to ensure team success.

Responsibilities

• Prepare and maintain department reports, including weekly headcount and daily staffing reports.
• Manage payroll processes using Workbrain, including time coding and shift scheduling.
• Handle overtime, field trips, and shift swaps according to collective bargaining agreements and system rules.
• Process vacation requests following leadership guidance and contractual guidelines.
• Provide excellent customer service via phone, email, and in-person inquiries.
• Greet and direct team members and visitors.
• Maintain office supplies and initiate orders as needed.
• Manage system access requests.
• Organize and file data and correspondence efficiently.
• Handle time-sensitive requests promptly.
• Communicate effectively with leadership to address operational inquiries.
• Complete FAA criminal background checks for airport security access, if applicable.
• Secure necessary airport or customs security badges, if applicable.
• Work shifts, including nights, weekends, and holidays, as required.
• Travel for professional development, if needed.

Qualifications

Minimum Qualifications

• High School diploma or GED.
• Previous administrative experience.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Preferred Qualifications

• At least 1 year of office experience.
• Associate’s degree or equivalent work experience.

Skills and Certifications

• Knowledge of collective bargaining agreements (IAM/TWU).
• Understanding of Workbrain or similar time and attendance systems.
• Strong communication and report formatting skills.
• Ability to maintain confidentiality.
• Effective prioritization and organization skills.
• Professional judgment and ability to work under time constraints.

Benefits

• Travel perks to 365 destinations worldwide.
• Health benefits starting day one, including medical, dental, and vision coverage.
• Wellness programs and resources.
• 401(k) plan with employer contributions after one year, depending on workgroup.
• Additional benefits like Employee Assistance Program, pet insurance, and discounts.

Inclusive Workplace

We value diversity and inclusion at American Airlines. Our Employee Business Resource Groups support our team members’ full potential and foster an inclusive environment.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Airlines and Aviation, Aerospace Manufacturing, Consumer Services