Dispatcher

CoolSys; Sacramento (CA); On-site; USD 33,062 - 52,348; Full time

Benefits offered by this job

Medical, Dental, Vision and Prescription coverage

Paid vacation and holidays

401(K)

Life insurance

Tuition reimbursement

Job summary

CoolSys is looking for a Dispatcher in Sacramento, California to manage technician assignments and customer communications. Applicants must have at least 2 years of dispatching experience and strong organizational skills.

The position offers competitive pay of $24-$38 per hour and includes benefits such as medical coverage, paid vacations, and a 401(K). Join us at CoolSys where your work contributes to our success in providing premier indoor environment solutions.

Qualifications

• At least 2 years of dispatching experience required.
• HVAC/R experience preferred, but not required.
• Strong attention to detail and ability to multitask.

Responsibilities

• Assign and dispatch technicians.
• Maintain proactive communication with customers.
• Work with Service Managers to address open calls.

Skills

Dispatching experience

Computer skills (Excel/Outlook)

Organizational skills

Communication skills

Education

High school diploma/GED

Job description

Overview

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market‑leading indoor environment solutions company. Our full spectrum of best‑in‑class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

WHY JOIN US

• Competitive pay range $24-$38/HR
• Medical, Dental, Vision and Prescription coverage
• Paid vacation and holidays
• 401(K)
• Life insurance, AD&D and long‑term disability
• Tuition reimbursement
• Opportunities available nationwide
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
• Pet Insurance
• Legal Plan, and ID Theft Protection

Responsibilities

• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• Review all incomplete calls daily.
• Maintain entry and verify nightly “on call” crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians.

Qualifications

• High school diploma/GED
• At least 2 years of dispatching experience
• HVAC/R experience preferred, but not required
• Strong computer (Excel/Outlook) skills.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Able to actively listen and demonstrate empathy.
• Highly organized and strong attention to detail.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• “Can do” attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor

Join Us

Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre‑employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.