Reporting and Claims Specialist

Mercantile Bank of Michigan; Grand Rapids (MI); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking bank as a Reporting and Claims Specialist, where your analytical skills will shine in a dynamic environment. This full-time role offers the opportunity to collaborate with a dedicated team focused on customer-centric solutions. You'll tackle challenges head-on, ensuring excellence in the claims process while maintaining high standards of compliance and accuracy. With a vibrant workplace culture, you’ll enjoy benefits like competitive salary, flexible work options, and comprehensive health plans. If you’re ready to make a difference and grow your career in a supportive environment, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Paid Time Off

Employee Assistance Program

Tuition Reimbursement

Fitness Equipment Purchase Plan

Adoption Assistance

Qualifications

• Familiarity with Freddie Mac, PMI, FHA, and USDA regulations.
• Strong attention to detail and communication skills.

Responsibilities

• Conduct default reporting for various agencies ensuring compliance.
• File claims and track delinquency across loan portfolios.

Skills

Analytical Skills

Attention to Detail

Written Communication

Verbal Communication

Problem-Solving

Education

Bachelor's Degree or Equivalent Experience

Tools

Freddie Mac

PMI Companies

FHA

USDA

Job description

Join us at Mercantile Bank in Grand Rapids, MI, as a Reporting and Claims Specialist, where your analytical skills can shine in a dynamic environment. This onsite role offers the chance to collaborate with a passionate team dedicated to customer-centric solutions. You'll tackle challenges head-on, utilizing innovative problem-solving techniques to ensure excellence in our claims process. Embrace the flexibility of a vibrant workplace culture, where high performance meets fun and energy.

Your contributions will directly impact our commitment to inclusivity and integrity, making a difference for our clients every day. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. If you're ready to bring your expertise to a forward-thinking bank that values accountability and innovation, we invite you to apply and be part of something exceptional.

A little about us

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. We know it makes us better people.

You'll be rewarded for your expertise through competitive compensation, bonus programs, and best-in-class benefit options, such as multiple Medical, Dental, and Vision plans to choose from, Company Paid Life Insurance of 3 times your annual salary, Health Savings Account, Flexible Spending Account, 3 weeks' vacation, sick time to care for yourself and your family, 11 paid holidays, and a Giving Day to do work that you are passionate about in the community. We also offer Employee Assistance Program (EAP), Adoption and IVF Assistance, and a Fitness Equipment Purchase Plan. Investing in your financial wellness and career development is also important to us. We provide 401(k) match at 100% up to the first 5% of your contribution, Employee Stock Purchase Plan, 529 College Savings Plans, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training, and development opportunities tailored to your career interests and goals.

Are you excited about this Reporting and Claims Specialist job?

As a Reporting and Claims Specialist at Mercantile Bank, your role will involve crucial default reporting for entities such as Freddie Mac, PMI Companies, FHA, and USDA, ensuring accuracy and compliance in all processes. You will be responsible for filing claims for Freddie Mac and PMI Companies while expertly tracking internal judgments and charge-offs. Delinquency tracking across various loan portfolios will be a key aspect of your responsibilities, alongside performance metric tracking that drives departmental success.

Furthermore, you will contribute to maintaining high standards through department audit and compliance reporting, ensuring our operations align with industry regulations and uphold our commitment to excellence and integrity.

What you need to be successful

To excel as a Reporting and Claims Specialist at Mercantile Bank, candidates should be familiar with various agencies including Freddie Mac, PMI companies, FHA, and USDA, coupled with familiarity with consumer lending regulations and servicing requirements. A high level of accuracy is essential for compiling and transmitting information effectively. Strong attention to detail ensures compliance and enhances the quality of reporting. Excellent written and verbal communication skills are vital for articulating findings and collaborating with team members, facilitating a customer-centric approach.

The ability to interpret complex data and convey it clearly will contribute significantly to our innovative practices. Overall, a blend of technical knowledge, communication proficiency, and meticulous attention to detail will set you up for success in this pivotal role.

Knowledge and skills required for the position are:

• Familiarity with Freddie Mac, PMI companies, FHA, USDA and other relevant agencies.
• Knowledge of consumer lending regulations and servicing requirements.
• High level of accuracy in compiling and transmitting information.
• Excellent written and verbal communication skills.

Opportunity to work from home up to two days per week after the training period.

Are you ready for an exciting opportunity?

If you think this full-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!