Senior Specialist, Account Management

Cardinal Health; Austin (TX); On-site; USD 57,000 - 82,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Health savings account (HSA)

Parental leave

Job summary

Cardinal Health is seeking an Account Manager to cultivate and maintain relationships with a set of customers, providing proactive service and upsell opportunities. You will coordinate with internal teams to ensure flawless service, review performance, and drive process improvements.

The role requires a Bachelor's degree (or equivalent) and 2–4 years of customer-facing experience, with strong Excel/PowerPoint skills and a willingness to travel occasionally.

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• 2-4 years of professional experience; direct customer-facing experience preferred.
• Strong knowledge of MS Office applications (Excel, PowerPoint, Word, Outlook).
• Demonstrated ability to work in a fast-paced, collaborative environment.
• Highly motivated, team-oriented, and able to travel occasionally.

Responsibilities

• Oversee assigned Medical Products and Distribution customer relationships and service needs.
• Bridge relationships between customer's supply chain team and Cardinal Health teams.
• Support customer expectations through proactive account reviews and engagement of key initiatives.
• Resolve order issues by analyzing reports and coordinating with the customer.
• Advocate for the customer across Cardinal Health teams to enable rapid resolution.
• Track, measure, and report KPIs monthly; identify process improvements.

Skills

Strong communication skills

Team-oriented

Ability to travel occasionally

Experience in fast-paced environment

Education

Bachelor's degree or equivalent

2-4 years professional experience

Tools

MS Office Suite

Job description

US-Nationwide-FIELD

Full time

20186353

At Cardinal Health, we're developing innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.

What Account Management contributes to Cardinal Health:

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Responsibilities:

• Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs

• Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service

• Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives

• Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions

• Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.

• Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives

• Track, measure, and report key performance indicators monthly

• Identify opportunities for process improvement and implement solutions to enhance efficiency, quality, and overall performance

• Build and maintain long‑term trusted relationships with customer to support retention and growth of the account

Qualifications:

• Bachelor's degree in related field, or equivalent work experience, preferred

• 2-4 years of professional experience; direct customer-facing experience, preferred

• Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred

• Demonstrated ability to work in a fast-paced, collaborative environment, preferred

• Highly motivated and able to work effectively within a team, preferred

• Strong communication skills with the ability to build solid relationships and deliver high-quality presentations, preferred

• Ability and willingness to travel occasionally, as business needs require is preferred

What is expected of you and others at this level:

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes actions to resolve

• Applies judgment within defined parameters

• Receives general guidance may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

Anticipated salary range: $57,000.00 - $81,600.00

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)