Senior Representative, Customer Order Management

Cardinal Health; Frankfort (KY); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

FlexPay

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health's Customer Order Management team is responsible for expediting orders by acting as a liaison in problem solving, research and dispute resolution. This role collaborates with Sales Reps, Field Service, Inventory and other internal departments to ensure timely resolutions.

We seek candidates who can communicate effectively with customers via email and calls, and who will support both front and back-office functions while participating in special projects as directed by leadership.

Qualifications

• High school diploma preferred.
• Prior computer experience using Microsoft Office systems required.
• Bi-lingual Spanish speaking preferred.

Responsibilities

• Takes proactive approach in preventing customer issues.
• Communicates with customers through email, inbound and outbound phone calls.
• Generates customer reports as needed.
• Works closely with Cardinal Health Sales Representatives, Field Service Representatives, Inventory and other internal departments to resolve customer issues.
• Responsible for group mailbox tasks and workflow.
• Participates in and/or leads special projects as designated by leadership.
• Supports both front and back-office functions.

Skills

Microsoft Office

Bilingual Spanish

Education

High school diploma preferred

Job description

What Customer Order Management contributes to Cardinal Health

Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution.

Responsibilities

• Takes proactive approach in preventing customer issues

• Communicates with customers through email, inbound and outbound phone calls

• Generates customer reports as needed

• Works closely with Cardinal Health Sales Representatives, Field Service Representatives, Inventory and other internal departments to resolve customer issues

• Responsible for group mailbox tasks and workflow

• Participates in and/or leads special projects as designated by leadership

• Supports both front and back-office functions

Qualifications

• High school diploma preferred

• Prior computer experience using Microsoft Office systems required

• Bi-lingual Spanish speaking preferred

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments

• In-depth knowledge in technical or specialty area

• Applies advanced skills to resolve complex problems independently

• May modify process to resolve situations

• Works independently within established procedures; may receive general guidance on new assignments

• May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $18.70 per hour - $24.12 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 10/04/2026

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.