Electromechanical Repair Specialist

TSMG Holding; Emeryville (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

TSMG Holding is seeking an Electromechanical Repair Specialist in Emeryville, California, who will be responsible for testing and debugging advanced equipment like cameras and geolocation hardware. This role includes project management tasks, technical documentation, and serving as a subject matter expert in global troubleshooting.

The ideal candidate will have at least 3 years of relevant experience and exceptional problem-solving skills. A valid passport and the ability to travel are required. Join a dynamic team focused on innovation and improvement.

Qualifications

• At least 3 years of relevant work experience.
• Expert knowledge of hand tools and light power tools.
• Intermediate knowledge of Linux.
• Excellent communication skills.

Responsibilities

• Assist engineering teams in testing advanced client-designed equipment.
• Manage field support technical projects.
• Analyze common hardware failures.
• Maintain documentation of test procedures and reports.

Skills

Hardware troubleshooting

Experience with hand tools

Knowledge of electronics repairs

Problem-solving skills

Interpersonal skills

Tools

Ticketing systems

Google Sheets

Job description

The Electromechanical Repair Specialist needs to have the ability to test and debug advanced, client-designed equipment like high-resolution cameras, mechanical frames, cables, and geolocation hardware, as well as completing on-demand engineering tests and producing technical solutions. Take on project management tasks, analyze common hardware failures, and help create and maintain technical documentation. Act as a subject matter expert for global hardware troubleshooting and repair procedures, identifying and addressing technical knowledge gaps within the team. Work closely with regional tech leads to improve processes and troubleshoot intermittent faults.

Role Responsibilities

• Responsible in assisting engineering teams that are testing advanced client-designed equipment such as high resolution cameras, mechanical frames, cables and overall geolocation equipment when required and agreed by the team lead.
• Manage field support technical projects.
• Analyze common HW failures by testing and debugging specific client-designed electronics equipment.
• Responsible for supporting the development of the documentation of test procedures and reports for new and existing hardware/components.
• Audit and maintain knowledge resources with accurate and useful information.

Perform the role of an SME in the review process of hardware support troubleshooting and repair procedures at a global scale. This includes:

• Monitoring the technical standards of the field support team globally.
• Identifying technical knowledge gaps and working with leads to address those needs.
• Identifying patterns of service-affecting failures to develop technical or process improvements.
• Being fully aligned with the Global and Regional Leads on current field support workflows, project requirements in order to participate in process improvements.
• Identifying common intermittent faults and analyzing cause and repair.

Desired Skills & Experience

• At least 3 years of relevant work experience.
• Must have the ability to travel, often on short notice.
• Must have a Valid passport or the ability to obtain one within.
• A clear driving record (MVR) and the ability to operate motor vehicles.
• Expert knowledge of and experience with hand tools, light power tools, types and application of hardware, measuring tools and techniques, basic automotive repair, understanding of wiring diagrams, electronics repairs. Intermediate knowledge of Linux.
• Working knowledge of Ticketing systems, Gmail and Google Calendar, basic spreadsheet tasks (Google Sheets, preferred), moderate to advanced automotive repair.
• Familiarity with various testing techniques and great hardware troubleshooting skills.
• Hardware troubleshooting, installation and warehouse management.
• Familiarity with vehicle parts, computer parts, camera parts, PCB, etc.
• Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business.
• Comfortable with a rapidly changing environment.
• Strong problem-solving skills and excellent attention to detail.
• Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.