Repair Planning & Order Management

Siemens Energy; Charlotte (NC); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Career growth opportunities

Health and wellness benefits

Paid time off

401K with company match

Family building benefits

Parental leave

Job summary

Siemens Energy is seeking a team lead for Repair Order Management in Charlotte, NC. You will direct repair planning for domestic service centers, manage order execution, and drive performance by aligning priorities across functions and removing roadblocks.

The role requires strong leadership, operational discipline, and the ability to connect repair planning with warehouse, procurement, logistics, and customer requirements to deliver a clear execution plan.

Qualifications

• Bachelor's degree in supply chain management, Business Administration, Engineering, Operations, or other related fields, or equivalent professional experience.
• 5+ years of experience in repair planning, warehouse, order management, supply chain, procurement, operations, logistics, or related industrial service environment.
• Experience leading people, coordinating team workload, or providing functional leadership in a fast-paced operational environment.
• Strong working knowledge of SAP or similar ERP systems.
• Demonstrated ability to communicate clearly, lead through change, resolve complex issues, and build partnerships across functions.

Responsibilities

• Guide a team responsible for repair order management activities, ensuring clear priorities, accountability, and performance expectations.
• Oversee repair order execution from demand intake through completion, coordinating with operations, procurement, logistics, engineering, warehouse, suppliers, and customer-facing teams.
• Monitor workload, schedule adherence, material readiness, repair planning milestones, and delivery commitments to identify risks and drive timely escalation.
• Drive process discipline, standard work, data quality, and continuous improvement across repair planning and order management workflows.
• Partner with internal stakeholders to balance customer requirements, operational capacity, material availability, and business priorities.
• Support team performance reporting, issue resolution, talent development, cross-training, and succession planning within the function.

Job description

A Snapshot of Your Day

As the Repair Order Management team lead, your day will focus on repair planning for domestic service centers, order execution, and customer delivery performance. You will provide direction, remove roadblocks, align priorities across functions, and ensure the team has the structure, tools, and support needed to execute consistently. This role requires strong leadership, operational discipline, and the ability to connect repair planning, order management, warehouse, procurement, logistics, and customer requirements into a clear execution plan.

How You'll Make An Impact

• Guide a team responsible for repair order management activities, ensuring clear priorities, accountability, and performance expectations.
• Oversee repair order execution from demand intake through completion, coordinating with operations, procurement, logistics, engineering, warehouse, logistics, suppliers, and customer-facing teams.
• Monitor workload, schedule adherence, material readiness, repair planning milestones, and delivery commitments to identify risks and drive timely escalation.
• Drive process discipline, standard work, data quality, and continuous improvement across repair planning and order management workflows.
• Partner with internal stakeholders to balance customer requirements, operational capacity, material availability, and business priorities.
• Support team performance reporting, issue resolution, talent development, cross-training, and succession planning within the function.

What You Bring

• Bachelor's degree in supply chain management, Business Administration, Engineering, Operations, or other related fields, or equivalent professional experience.
• 5+ years of experience in repair planning, warehouse, order management, supply chain, procurement, operations, logistics, or a related industrial service environment.
• Prior experience leading people, coordinating team workload, or providing functional leadership in a fast-paced operational environment.
• Strong working knowledge of SAP or similar ERP systems, with the ability to use data to manage priorities, identify constraints, and support decision-making.
• Demonstrated ability to communicate clearly, lead through change, resolve complex issues, and build effective partnerships across functions.
• Experience supporting gas turbine, rotating equipment, repair, aftermarket parts, or industrial service operations is preferred.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About The Team

Gas Services

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Rewards

• Career growth and development opportunities; supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave