Order Management - Expert Professional

Siemens Energy; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Career growth and development

Health and wellness benefits

Paid Time Off

401K savings plan

Family building benefits

Parental leave

Job summary

Siemens Energy is seeking an Repair Order Management Professional to drive complex order execution from intake through delivery within our Gas Services team in the United States. You will coordinate across repair planning, procurement, logistics, engineering, suppliers, and customer-facing teams to meet commitments.

The role requires a bachelor's degree and 5+ years in order management or related fields, with strong SAP experience, data discipline, and excellent communication to influence

Qualifications

• Bachelor's degree in Supply Chain Management, Business Administration, Engineering, Operations, or related field.
• 5+ years of experience in order management, supply chain, procurement, repair execution, logistics, project execution, or related industrial service environment.
• Demonstrated experience managing complex customer orders, repair orders, service orders, material constraints, delivery risks, and cross-functional issue resolution.
• Strong working knowledge of SAP or similar ERP systems, with the ability to analyze order data, manage priorities, identify constraints, and support fact-based decision-making.

Responsibilities

• Own and drive order management activities for repair and aftermarket orders, ensuring accurate order status, clear priorities, and timely execution from intake through delivery.
• Coordinate across repair planning, procurement, logistics, engineering, suppliers, operations, finance, and customer-facing teams to remove roadblocks and align actions to customer commitments.
• Monitor material availability, schedule adherence, order milestones, open issues, risks, and delivery performance; escalate constraints with clear facts, options, and recommended actions.
• Use SAP and other business tools to maintain high-quality order data, support reporting, track progress, and provide reliable visibility to stakeholders.
• Lead complex issue resolution by connecting technical, commercial, material, and logistics inputs into practical execution plans.
• Identify opportunities to improve order management processes, communication cadence, standard work, and cross-functional handoffs that improve delivery reliability and customer experience.

Skills

Order management

Cross-functional coordination

Data analysis

Problem solving

Stakeholder management

Education

Bachelor's degree in a related field

Tools

SAP

Job description

A Snapshot of Your Day

As an Repair Order Management Professional, your day will focus on driving complex order execution from customer demand through delivery while serving as a key point of coordination across repair, planning, procurement, logistics, engineering, suppliers, and customer-facing teams. You will manage priorities, resolve constraints, support material and schedule readiness, and ensure order information is accurate, timely, and actionable. This role requires strong ownership, cross-functional influence, data discipline, and the ability to turn operational complexity into clear execution plans that support customer commitments and business performance.

How You'll Make An Impact

• Own and drive order management activities for repair and aftermarket orders, ensuring accurate order status, clear priorities, and timely execution from intake through delivery.
• Coordinate across repair planning, procurement, logistics, engineering, suppliers, operations, finance, and customer-facing teams to remove roadblocks and align actions to customer commitments.
• Monitor material availability, schedule adherence, order milestones, open issues, risks, and delivery performance; **escalate** constraints with clear facts, options, and recommended actions.
• Use SAP and other business tools to maintain high-quality order data, support reporting, track progress, and provide reliable visibility to stakeholders.
• Lead complex issue resolution by connecting technical, commercial, material, and logistics inputs into practical execution plans.
• Identify opportunities to improve order management processes, communication cadence, standard work, and cross-functional handoffs that improve delivery reliability and customer experience.

What You Bring

• Bachelor's degree in Supply Chain Management, Business Administration, Engineering, Operations, or a related field, or equivalent professional experience.
• 5+ years of experience in order management, supply chain, procurement, repair execution, logistics, project execution, or a related industrial service environment.
• Demonstrated experience managing complex customer orders, repair orders, service orders, material constraints, delivery risks, and cross-functional issue resolution.
• Strong working knowledge of SAP or similar ERP systems, with the ability to analyze order data, manage priorities, identify constraints, and support fact-based decision-making.
• Excellent communication, stakeholder management, problem-solving, and organizational skills, with the ability to influence across functions without direct authority.
• Experience supporting gas turbine, rotating equipment, repair, aftermarket parts, or industrial service operations is preferred.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About The Team

Gas Services

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Rewards

• Career growth and development opportunities; supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave