Repair Operations Supervisor (Warranty & Repairs)

ProFormance Builder Solutions; Tampa (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) after 3 months

10 days off in first year + 9 paid hol

Floating holiday

Job summary

ProFormance Builder Solutions in Tampa, FL seeks a Repair Technician Supervisor to oversee repair operations for the branch, ensure timely completion, and uphold ProFormance standards across all trades.

You will answer warranty emails, coordinate with builders and homeowners, schedule repairs, and lead a team of repair technicians to maintain 48-hour turnaround and high customer satisfaction.

Qualifications

• Lead & manage all repair technicians.
• Manage and oversee all warranty requests.
• Responsible for scheduling and follow up for all repairs.

Responsibilities

• Manage and oversee all warranty requests from Warranty and Branch management.
• Lead & manage all repair technicians.
• Responsible for all scheduling and follow up for all repairs.
• Maintain project timelines to ensure tasks are completed effectively.
• Maintain 48hr turnaround for all repairs, with builders and Homeowners.
• Work with branch management in operations and repairs.
• Ensure compliance with all company policies and procedures.
• Analyze performance data and make recommendations for improvements to increase productivity and customer satisfaction.
• Identify and resolve repair issues and challenges in a timely and effective manner.
• Have weekly meetings and training with repair technician team.
• Maintain branch repair technician email for repairs.
• Weekly audits of Skedulo to confirm all repair technicians are conforming with SOP requirements.

Job description

ProFormance Builder Solutions in Tampa, FL seeks a Repair Technician Supervisor to oversee repair operations for the branch, ensure timely completion, and uphold ProFormance standards across all trades.

You will answer warranty emails, coordinate with builders and homeowners, schedule repairs, and lead a team of repair technicians to maintain 48-hour turnaround and high customer satisfaction.