Repair Operations & Process Improvement Specialist

Embraer; Melbourne (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Embraer seeks a skilled Repair Management Specialist to lead process improvements and drive operational efficiency in repair management. The role requires proactive, data-driven mindset and strong communication with internal and external stakeholders to support parts repair and asset management.

The ideal candidate has a background in business or supply chain with 3+ years of customer service or procurement experience, proficient in SAP and advanced Excel, and fluency in English.

Qualifications

• Bachelor’s degree in Business Administration, Economics, or similar areas (Desirable).
• Generally, at least 3 years of customer service experience or supply chain & procurement.

Responsibilities

• Follow up with vendors to obtain repair quotes.
• Interact with vendors and internal areas to dispute quotes.
• May need to generate Purchase Orders according to Embraer policies.
• Assist the Repair Management team with the activities of the area.
• Interact internally and externally to expedite repaired parts return to Embraer and its customers.
• Support meetings and conference calls related to the Repair Management activities.
• Support the Repair Management team and leadership with reports.
• Work to solve discrepancies related to the repair management activities/paperwork. Participate in special projects - Kaizen.
• Update operational systems with repair information.
• Continually seeks opportunities to improve process flow and work efficiency.
• Performs other tasks related to the Repair Management team as requested periodically.
• Structure processes, aiming for simplicity through automation of routines and tasks.
• Implement, manage, and serve reports and visibility for Embraer's after-sales repair and asset management area with high availability.

Skills

Strong communication skills

Analytical mindset

Data-driven

Negotiation skills

Organized and detail-oriented

Team player

Sense of urgency

English fluency

Education

Bachelor’s degree in Business Administration/Economics or related field

Tools

SAP

Advanced Excel

Outlook

PowerPoint

Job description

Embraer seeks a skilled Repair Management Specialist to lead process improvements and drive operational efficiency in repair management. The role requires proactive, data-driven mindset and strong communication with internal and external stakeholders to support parts repair and asset management.

The ideal candidate has a background in business or supply chain with 3+ years of customer service or procurement experience, proficient in SAP and advanced Excel, and fluency in English.