Repair Operations Leader

Poolie; Magnolia (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary plus bonuses

Medical, Vision, and Dental Insurance

Disability insurance

Paid Time Off

10 Company Holidays

Training and Development Opportunities

Employee Purpose Plan

Job summary

Poolie in Texas is hiring a Repair Manager to act as the operational backbone of the repair department, driving daily workflow efficiency and revenue growth. You will oversee Repair Coordinators and Technicians to ensure scheduling, quoting, warranty management, and exceptional customer satisfaction.

You will blend hands-on leadership with technical oversight, ensuring field teams meet quality standards, hit revenue targets, and uphold Poolie’s commitment to reliability and service excellence.

Qualifications

• 3+ years of experience in an operational management, service coordination, or field operations leadership role.
• Strong team leadership skills with experience managing field technicians and support personnel.
• Proficiency with field service software (Pool Brain or similar), CRM platforms (HubSpot), and messaging systems (Podium).
• Demonstrated ability to manage schedules, track KPIs, and enforce operational SLAs in a fast-paced environment.
• Strong communication, problem-solving, and conflict-resolution abilities.

Responsibilities

• Oversheet Coordination & Scheduling: Ensure all approved quotes are scheduled in Pool Brain within 24 hours, keeping the repair schedule booked at least two days in advance while preserving emergency capacity.
• Drive Quoting & Revenue Conversion: Oversee quote classification and ensure all leads (internal and external) are processed via Pool Brain. Enforce the 24-hour follow-up SLA via HubSpot and track quote-to-sale conversion rates across phone, text, and email.
• Elevate Customer Experience: Monitor customer tickets and communications in HubSpot and Podium. Enforce clear, empathetic, and solution-focused interactions while ensuring timely issue resolution and Quality Control (QC) field visits.
• Lead & Develop Technical Teams: Serve as the primary liaison for internal repair team communications. Lead weekly technician meetings using the 90 Tools framework, track team KPIs, and build individual career progression plans for technicians.
• Manage Payroll & Performance: Oversee payroll approvals for repair technicians, ensuring accurate tracking of hours, bonuses, and revenue targets tied to Technician Salary Tiers.
• Recruit & Onboard: Partner with HR to recruit, interview, onboard, and manage performance for technicians, including proper documentation and compliance.
• Ensure Compliance & Licenses: Track active technical certifications, safety protocols, and ensure all technicians performing electrical services maintain valid Texas Residential Appliance Installer Licenses (RAIL).
• Warranty Operations: prioritize warranty repair scheduling to minimize customer downtime and secure manufacturer parts credits.

Skills

Team leadership

Scheduling

KPI tracking

Communication

Problem solving

Tools

Pool Brain

HubSpot

Podium

Job description

Poolie in Texas is hiring a Repair Manager to act as the operational backbone of the repair department, driving daily workflow efficiency and revenue growth. You will oversee Repair Coordinators and Technicians to ensure scheduling, quoting, warranty management, and exceptional customer satisfaction.

You will blend hands-on leadership with technical oversight, ensuring field teams meet quality standards, hit revenue targets, and uphold Poolie’s commitment to reliability and service excellence.