Repair Coordinator - Pumps

John H. Carter Company; Louisiana, Northern (MO, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

John H. Carter Company seeks a customer support specialist to handle calls and emails from external and internal customers, assisting with quotes, orders, and technical inquiries in an industrial setting.

You will manage multiple project inquiries, facilitate customer applications for equipment selection, and participate in an on-call rotation to ensure prompt, accurate results while building lasting relationships.

Qualifications

• Experience in an industrial environment is beneficial.
• Bachelor's degree in Mechanical Engineering or related field is preferred
• Strong communication and multitasking abilities are essential
• Ability to manage and process quotes, orders and inquiries efficiently
• Willingness to participate in after-hours on-call rotation

Responsibilities

• Handle incoming phone calls and emails from customers in a timely manner.
• Manage multiple project inquiries and quotations
• Facilitate customer application requirements for equipment selection
• Attend required and preferred training
• Participate in after-hours and weekend on-call rotation
• Accurately complete quotes, order entry and purchase orders
• Build and maintain solid customer relationships

Skills

Customer service

Multitasking

Communication

Quotes

Education

Bachelor's degree in Mechanical Engineering

Industrial internship experience

Job description

• Receive phone calls and emails from external & internal customers which must be handled on a timely basis. Information handled will typically include RFQ’s, technical assistance/support, equipment manufacturer support, technical product support, delivery expediting, etc.
• Manage multiple project inquiries and project quotations
• Facilitate customer application requirements for their assembly, sizing and product selection
• Attend required and preferred training
• Participate in an after-hours and weekend ‘On-Call’ rotation
• Accurately complete quotes, order entry and purchase orders
• Always build and cultivate solid relationships
• Remain alert and aware of surroundings at all times, regardless of location
• Some travel may be required
• This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
• Regular and predictable attendance is essential for this position.

Qualifications

Education

Preferred

Bachelors or better in Mechanical Engineering or related field.

Experience

Required

Experience in an industrial environment – preferably an industrial internship

Preferred

A non-degreed candidate with a high mechanical aptitude may be considered

In the absence of a degree, experience in a similar role in the chemical, petrochemical, refining or oil & gas industries may be considered

Equal Opportunity Employer
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