Repair Service Representative

Stryker Group; Northern (KY); On-site; USD 32,000 - 51,000; Full time

Job summary

Stryker Group seeks a Repair Service Representative to be the primary contact for customers and Sales Representatives during the repair process. You will provide repair and pricing information, coordinate approvals, and manage orders for assigned regions, partnering with cross-functional teams to address urgent needs.

This role requires strong communication, organization, and attention to detail while handling a high volume of phone and email inquiries to ensure timely, accurate service delivery.

Qualifications

• High School Diploma or equivalent
• 2+ years of relevant experience

Responsibilities

• Serve as a primary contact for customers, Sales Representatives, and field personnel regarding repair inquiries, product information, pricing, and service options.
• Manage phone and email inquiries while providing timely, professional, and customer-focused support.
• Prepare and communicate repair estimates, obtain customer approval or rejection, and coordinate next steps for repair or return orders.
• Manage repair order intake and approvals for assigned regions while maintaining accurate and complete documentation.
• Educate customers on applicable ProCare service programs and available service options.
• Partner with cross-functional teams to prioritize and resolve urgent repair needs, escalating issues to leadership when appropriate.
• Communicate repair policies, procedures, and expectations clearly to internal and external customers.
• Enter complaint information accurately and promptly to support appropriate tracking and visibility.

Skills

Customer service

Communication

Phone & email support

Repair process knowledge

MS Excel

MS Word

ERP systems

Salesforce

Education

High School Diploma

Tools

MS Excel

MS Word

Access

Outlook

Oracle

SAP

Salesforce

Job description

Shift: Monday – Friday, 8:30 AM – 5:00 PM PT

Summary:

As the Repair Service Representative, you will serve as a primary point of contact for customers and Sales Representatives throughout the repair process. You will provide repair and pricing information, coordinate repair approvals, manage orders for assigned regions, and partner with cross-functional teams to ensure urgent needs are addressed. This role requires strong communication, organization, attention to detail, and a customer-focused approach while managing a high volume of phone and email inquiries.

What You Will Do:

• Serve as a primary contact for customers, Sales Representatives, and field personnel regarding repair inquiries, product information, pricing, and service options.
• Manage phone and email inquiries while providing timely, professional, and customer-focused support.
• Prepare and communicate repair estimates, obtain customer approval or rejection, and coordinate next steps for repair or return orders.
• Manage repair order intake and approvals for assigned regions while maintaining accurate and complete documentation.
• Educate customers on applicable ProCare service programs and available service options.
• Partner with cross-functional teams to prioritize and resolve urgent repair needs, escalating issues to leadership when appropriate.
• Communicate repair policies, procedures, and expectations clearly to internal and external customers.
• Enter complaint information accurately and promptly to support appropriate tracking and visibility.

What You Need:

Required:

• High School Diploma or equivalent
• 2+ years of relevant experience

Preferred:

• Preference for candidates in the Pacific or Mountain Time Zone
• Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)

Posted Date: 10/09/2026 This role will be posted for a minimum of 3 days.

United States of America Pay Ranges:

• USN: $21.58 - $29.20 USD Hourly
• US5: $22.66 - $30.66 USD Hourly
• US10: $23.74 - $32.12 USD Hourly
• US15: $24.82 - $33.58 USD Hourly
• US20: $25.90 - $35.04 USD Hourly
• US30: $28.06 - $37.96 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.