Repair Technician 1

Pj Fitzpatrick; Philadelphia (Philadelphia County); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Paid Training

Overtime

Medical, Dental, Vision and Basic Life

401k with Company Match

PTO On Your Birthday

PTO

Floating Holiday

Performance Incentives

Company vehicle

Job summary

P.J. Fitzpatrick is a leading home remodeling company providing roofing, siding, windows, doors, gutters and bath remodeling. This production-focused role completes exterior repairs and supports a fast-paced team while maintaining strong customer communication and quality workmanship.

Entry-level position with growth into a Master Repair Expert role if desired, full-time schedule Monday–Friday with potential overtime; competitive hourly pay and monthly incentives in a customer-facing environment.

Qualifications

• Experience working in field service or production environments is preferred.
• Ability to interpret work orders and communicate with customers effectively.
• Comfort with manual labor and safety-focused practices.

Responsibilities

• Complete exterior home repairs as scoped and sold by Repair Experts.
• Review work orders to ensure clear understanding before execution.
• Communicate with customers regarding job progress and expectations.
• Deliver high-quality workmanship across all scopes of work.
• Maintain job efficiency and productivity to meet targets.
• Identify additional repair needs or discrepancies in scope.
• Maintain clean and organized job sites.
• Submit job documentation, including payment, photos, forms and notes.
• Maintain company vehicle and ensure timely maintenance.
• Deliver excellent customer service and professional appearance.
• Manage daily schedule with guidance from Repair Coordinators.
• Advance product knowledge and best practices across scopes of work.
• Develop sales and customer service skill set.

Skills

Verbal communication

Organized

Attention to detail

Productive

Efficient

Adaptable

Problem-solving

Sense of urgency

Self-management

Reliable

Coachable

Team-oriented

Job description

P.J. Fitzpatrick is a leading home remodeling company specializing in roofing, siding, windows, doors, gutters, and bath remodeling. Founded in 1980, we are committed to providing high-quality home improvement solutions while delivering an exceptional customer experience.

Job Summary:

A production-focused position responsible for completing exterior home repairs sold by Repair Experts on products including, but not limited to: roofing, siding, gutters, trim, doors, and windows. The Repair Technician executes high-quality repairs efficiently and consistently while supporting overall team productivity; maintaining strong communication with customers and internal team members; and contributing to a positive customer experience. This role plays a critical part in maximizing the company’s capacity by allowing Master Repair Experts (Tech 4) to focus on diagnosing issues, selling repairs, and generating Sales leads. This is an entry-level position with a strong focus on developing into a Repair Expert if and when desired.

Essential Job Responsibilities:

1. Complete exterior home repairs as scoped and sold by Repair Experts
2. Review work orders and job scopes to ensure clear understanding before execution
3. Communicate effectively with customers regarding job progress and expectations
4. Deliver high-quality workmanship across all scopes of work
5. Maintain job efficiency and productivity to meet daily and monthly production targets
6. Identify and communicate any additional repair needs or discrepancies in scope
7. Maintain clean and organized job sites
8. Collect and submit job documentation, including payment, photos, forms, and notes
9. Maintain company vehicle, ensuring regular and timely maintenance
10. Maintain professional appearance and reliability
11. Deliver the highest level of excellence in customer service
12. Manage daily schedule with direction from Repair Coordinators and management
13. Maintain an active role in advancing product knowledge and best practices across all scopes of work
14. Engage in development of sales and customer service skill set

Work Schedule:

Full-time, Monday - Friday; occasional weekend and on-call hours required

Pay: Hourly rate of $25-$28 an hour with the potential of a monthly incentive

#PJREPAIR

Physical Requirements:

1. Lifting and carrying equipment and materials of up to 100 lbs.
2. Operating power tools and hand tools
3. Operating a brake
4. Climbing ladders
5. Walking and working on elevated and uneven surfaces (roofs)
6. Working long hours exposed to the elements
7. Frequent standing, sitting, crawling, bending, lifting, carrying, walking, kneeling, reaching, balancing, pushing, pulling, etc. in awkward positions

Performance Requirements:

1. Productive
2. Organized
3. Verbal communication
4. Attention to detail
5. Efficient
6. Adaptable
7. Problem-solving
8. Sense of urgency
9. Self-management
10. Reliable
11. Coachable
12. Team-oriented

We offer:

• Paid Training
• Overtime
• Medical, Dental, Vision and Basic Life Insurance
• 401k with Company Match
• PTO On Your Birthday
• PTO
• Floating Holiday
• Performance Incentives
• Company vehicle with gas card and EZ Pass - You take vehicle home!!!!