Repair Assistant Coach

Greek Peak Holdings, LLC.; Town of Truxton (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Season pass

Employee discounts

Professional growth

Resort experience

Job summary

Greek Peak Mountain Resort in Cortland, NY, is seeking a Guest Experience Repair Assistant Coach to lead the Repair Shop team and ensure safe, timely equipment service for guests.

You will train staff, oversee workflow, perform bindings mounting and tunes, and collaborate with the Guest Experience Coach to elevate guest satisfaction during peak periods and events at the resort.

Qualifications

• Two years of college; two to four years of related experience or training.
• Experience with ski and snowboard tuning, repair, binding mounting, testing.
• Leadership or supervisory experience with coaching teammates.

Responsibilities

• Lead and oversee daily Repair Shop operations and safety.
• Perform tunes, waxing, edging, and binding mounting/testing.
• Train and coach staff, plan daily work, and provide feedback.
• Communicate services and turnaround times to guests clearly.
• Support Rental Experience during peak periods and events.

Skills

Leadership

Ski/snowboard tuning

Binding mounting

Safety & compliance

Guest service

Communication

Training & coaching

Problem solving

Education

Two years of college / related experience

Job description

We are a cashless resort! Join Our Team as a Guest Experience Repair Assistant Coach! Are you an experienced ski and snowboard repair technician who enjoys leading a team and creating great guest experiences? As the Guest Experience Repair Assistant Coach, you'll help oversee the daily operations of our Repair Shop while ensuring guests receive safe, reliable, and timely equipment service. In this hands-on leadership role, you'll work closely with the Guest Experience Coach to support and train team members, manage repair workflow, maintain current repair and binding practices, and provide exceptional service to our guests. During busy periods, you'll also help support Rental Experience operations and other Guest Experience needs throughout the resort.

What You'll Do:

Repair Shop Operations & Safety:

• Perform ski and snowboard tunes, including waxing, edging, and base repairs.
• Mount, adjust, and test ski and snowboard bindings according to manufacturer and industry standards.
• Ensure all binding work complies with current indemnification and safety requirements.
• Inspect equipment for damage and recommend appropriate repairs or replacement when necessary.
• Keep repair equipment and machinery clean, calibrated, and in proper working condition.
• Maintain a clean, organized, and safe Repair Shop while following all resort safety policies and procedures

Guest Experience & Service:

• Greet guests with a friendly, professional attitude and provide accurate and reliable information.
• Assist guests with equipment questions and recommend appropriate repair and maintenance services.
• Communicate repair services and expected turnaround times clearly with guests.
• Help create a positive guest experience through professional, efficient, and knowledgeable service.
• Support Rental Experience operations and group arrivals during peak periods as needed.
• Provide direct oversight and support to Repair Shop team members.
• Train and develop employees on current repair techniques, safety standards, guest service expectations, and operating procedures.
• Plan, assign, and direct daily work to ensure efficient Repair Shop operations.
• Provide ongoing coaching and performance feedback to team members.
• Assist with addressing employee concerns and resolving problems in accordance with resort policies.
• Maintain clear and consistent communication with the Guest Experience Coach and other resort managers.

Administrative & Operational Oversight:

• Manage daily repair workflow to ensure services are completed accurately and in a timely manner.
• Maintain accurate repair documentation and service records.
• Monitor repair inventory and supplies and communicate ordering needs to management.
• Help ensure current technical information, manufacturer requirements, and repair procedures are communicated to the team.
• Assist with maintaining an efficient and organized operation during high-volume periods.

We're Looking For:

• Education & Experience: Two years of college; two to four years of related experience and/or training; or an equivalent combination of education and experience.
• Technical Knowledge: Experience with ski and snowboard tuning, repair, binding mounting, adjustment, and testing.
• Leadership Skills: Prior leadership or supervisory experience with the ability to train, motivate, and develop team members.
• Safety Focused: Strong attention to manufacturer specifications, binding requirements, equipment safety, and resort procedures.
• Guest Service Oriented: Friendly, professional, and committed to providing an excellent experience for every guest.
• Self-Starter: Able to take initiative, solve problems, and effectively manage responsibilities with limited direction.
• Excellent Communication: Able to communicate clearly and professionally with guests, employees, and resort management.
• Flexible & Dependable: Must be able to work a flexible schedule, including weekends, holidays, and peak resort periods.
• Physically Capable: Must be able to regularly stand, walk, bend, stoop, kneel, and crouch; occasionally climb and balance; lift and/or move up to 50 lbs.; and push or pull up to 30 lbs.
• Exclusive Season Pass: Work at least two shifts per week, and you'll unlock access to our $15 employee season pass, including complimentary ski and snowboard rentals!
• Employee Discounts on food, gear, lodging, and more.
• Professional Growth: Build your leadership, technical, and guest-service skills while working in a fast-paced resort environment.
• Resort Experience: Be part of a team dedicated to creating unforgettable memories for our guests.

Location & Schedule:

Location: Greek Peak Mountain Resort, Cortland, NY

Schedule: Flexible schedule based on resort operations, including weekends, holidays, and peak winter periods.

Why Join Greek Peak?

• Hands-On Leadership: Combine your technical repair skills with the opportunity to lead and develop a team.
• Beautiful Work Environment: Work at a mountain resort where every day brings something different.
• Team-Oriented Culture: Join a team committed to safety, service, and creating memorable guest experiences.
• Opportunities for Growth: Develop your leadership and operational experience while exploring opportunities throughout the resort.

Commuting Made Easy with Centro Bus Service

Working at Greek Peak or Hope Lake Lodge is more accessible than ever thanks to Centro's Route 11, which provides weekday bus service between Cortland, Virgil, Greek Peak, and Marathon. Whether you're coming from nearby towns or looking for a car-free commute, Route 11 makes it easy to get to work reliably and on time.

• Runs Monday through Friday, with two morning and two evening trips daily
• Convenient pickup/drop-off location at the bottom of the Hope Lake Lodge driveway on Route 392
• Evening departure times from Greek Peak:
  • To Marathon: 4:43 PM
  • To Cortland: 5:13 PM