Repair and Tool Technician

The Home Depot; Neshaminy (PA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer located in Pennsylvania is seeking Repair and Tool Technicians responsible for evaluating and repairing small engines and outdoor power equipment. The role involves providing customer service in Tool Rental, maintaining tool inventory, training customers on equipment use, and ensuring quality repairs. Ideal candidates should have a robust understanding of tools and enjoy managing customer-focused tasks. Join a dynamic team and contribute to our commitment to service excellence.

Qualifications

• Candidates should have a thorough knowledge of tools and equipment.
• Experience with customer service is preferred.
• Ability to repair and maintain equipment is essential.

Responsibilities

• Evaluate and repair small engines and outdoor power equipment.
• Provide service and support to customers in Tool Rental.
• Maintain and manage tool inventory in the rental department.

Skills

Knowledge of small engines and outdoor power equipment

Customer service skills

Ability to manage tool inventory

Job description

Position Purpose:

Repair and Tool Technicians are responsible for the evaluation and repair of small engines, outdoor power equipment and handheld electrical devices. This position makes equipment recommendations and ensures that units are maintained. Technicians work in both our stores with Tool Rental Centers and in our repair centers. In a store, technicians will be expected to provide service to store customers in Tool Rental which includes writing customer contracts and invoices for equipment rental and tool repairs, checking to make sure tool is operating properly and demonstrating its proper use (as needed). In addition to supporting customer repair needs, they are also responsible for the day-to-day operation and maintenance of equipment in the tool rental department. In non-store locations, technicians will ensure units are repaired, tested for the quality of the repair and cleaned prior to returning to the store where the repair originated. Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary.