REP Retail Supervisor THE POLAR EXPRESS Train Ride NOLA

American Heritage Companies; New Orleans (LA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Catered meals for 5-show days

Comp tickets for friends and family

Job summary

Rail Events Productions is seeking a Retail Supervisor for THE POLAR EXPRESS Train Ride in New Orleans. The role oversees on-site retail operations, coordinates with the AHR Retail Manager and Front of House, and acts as the primary point of contact with vendors and staff to ensure a seamless passenger experience.

The position requires strong leadership, excellent communication, and the ability to multitask under pressure in a seasonal, hourly environment.

Qualifications

• Minimum of 2 years retail management experience, preferably in high-volume environments.
• Proven ability to lead a team and work with event staff.
• Experience with point-of-sale systems is a plus.

Responsibilities

• Maximize profitability by managing daily staff duties and inventory controls.
• Oversee opening/closing processes and register management with standard compliance.
• Maintain cleanliness and safety protocols and ensure merchandising standards.
• Provide exceptional customer service and drive sales.
• Lead staff training and manage performance in a temporary, fast-paced environment.
• Coordinate with FOH Manager to ensure proper breaks and load-in/out processes.

Skills

Retail management

Team leadership

Communication

Tools

POS systems

Job description

Job Details: Job Location: New Orleans, LA 70113, Position Type: Seasonal, Job Title: Retail Supervisor THE POLAR EXPRESS™ Train Ride

Division/Department: Rail Events Productions (REP)/Front of House

Reports To: REI Business Manager & AHR Retail Manager

Type of position: Non-exempt/Hourly

Employee Classification: Seasonal

Location: New Orleans

Compensation: $20.00/hourly

Job Summary:

The Retail Supervisor will primarily manage all retail production aspects in coordination with the AHR Retail Manager and the local Front of House & Business Manager. They will serve as the on-site direct contact and will be responsible for professional communication with third-party vendors, railroad staff, event employees, and passengers. The Retail Supervisor coordinates merchandising, inventory control, staff support and daily operations to deliver seamless passenger experience. The Retail Supervisor will carry out responsibilities with a strong sense of urgency, work well under pressure and demonstrate excellent multitasking abilities, and consistently maintain a pleasant and professional demeanor.

Essential Duties and Responsibilities:

• Maximize profitability by managing daily staff duties, executing inventory controls including replenishment, stockroom controls, and receiving.
• Oversee daily fast-paced operations including all opening/closing processes and register management while ensuring 100% compliance with AHR Retail Team event standards.
• Maintain strict cleanliness, meet all safety protocols and show ready merchandising standards set by AHR Retail Team.
• Cultivate a customer focused culture ensuring staff members deliver personalized service while driving sales.
• Lead staff training and inspire teams to deliver exceptional customer service, manage employee performance, and morale in a temporary and at times fast paced environment.
• Assist FOH Manager by ensuring the Retail staff is taking their proper breaks
• Become familiar with the product line and assist with load in and load out processes.
• Maintain consistent and transparent communication with the AHR Retail Team by providing retails updates, fulfilling requests for photos, participating in one-on-one meetings, onsite visits, and team calls to ensure alignment with all goals and standards.
• Other duties as assigned

Qualifications:

• Collaborative team player who is organized, reliable, detail oriented and a strong problem solver.
• Minimum of 2 years’ retail management experience, preferably within specialty or high-volume retail environments.
• Prior experience and a working knowledge of point-of-sales systems are a plus
• Proven ability to work alongside and provide leadership for the event staff
• Possess strong self-motivation and thrives while working independently under remote management.
• Ability to communicate effectively orally and in written forms
• Be physically capable of lifting heavy objects

Work Environment:

• Majority of work is performed onsite in an event space setting
• Varied schedule requiring evenings, weekends, and overtime
• Able to stand and walk on uneven or unsteady surfaces aboard a moving train
• Time spent in and around active railroad yard(s)

What’s in it for you?

• Join the cast and crew of a one-of-a-kind Broadway-stye performance on a moving train
• Amazing opportunity for folks beginning their theater career
• Serve others and create a world of make believe and magic
• Great industry pay and a chance to build upon your theater network and make lifelong connections
• Enrich and positively impact the holiday experience for all – big and small
• Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
• Catered meals for 5-show days
• Comp tickets for your friends and family
• Potential for end of season bonus

Working on THE POLAR EXPRESS™ Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.