REP Food & Beverage Supervisor - THE POLAR EXPRESS Train Ride

American Heritage Railways; New Orleans (LA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Catered meals for 5-show days

Comp tickets for friends and family

Job summary

The Food & Beverage Supervisor will oversee all food and beverage production for THE POLAR EXPRESS train ride in New Orleans, coordinating with the Production Food and Beverage Supervisor, Production Manager, and Front of House Manager to ensure a seamless passenger experience.

You will lead the on-site team, manage onboard inventory, enforce health regulations, and communicate with third-party vendors and railroad staff with urgency in a fast-paced setting on a moving train.

Qualifications

• Experience in food service, catering and special events.
• Ability to lead and coordinate event staff in a live setting.
• Proven communication skills, both written and oral.

Responsibilities

• Manage daily staff duties and inventory controls.
• Ensure health regulations are followed and safety protocols are met.
• Coordinate with vendors, FOH Manager, and production staff to deliver meals.

Skills

Team collaboration

Food service experience

Event staff leadership

Communication skills

Problem solving under pressure

Ability to lift heavy objects

Tools

Point-of-sale systems

Job description

Job Details

Job Location: New Orleans, LA 70113

Position Type: Seasonal

Travel Percentage: None

Job Shift: Any

Job Title: Food & Beverage Supervisor - THE POLAR EXPRESS™ Train Ride

Division/Department

Rail Events Productions (REP)/Front of House

Reports To

Rail Events Inc. (REI) Business Manager

Type of position

Non-exempt/Hourly

Employee Classification

Seasonal

Location

New Orleans, LA

Compensation

$20.00/hourly

Job Summary

The Food and Beverage Supervisor will be responsible for managing all food and beverage production aspects in coordination with the Production Food and Beverage Supervisor, the local Production Manager, and the local Front of House Manager. They will serve as the on-site direct contact and will be responsible for professional communication with third‑party vendors, railroad staff, event employees and passengers. The Food and Beverage Supervisor provides leadership and support to their team, coordinates onboard inventory with production staff, ensures quality control of product, and manages daily operations to deliver a seamless passenger experience. The Food and Beverage Supervisor will carry out responsibilities with a strong sense of urgency, work well under pressure, demonstrate excellent multitasking abilities, and consistently maintain a pleasant and professional demeanor.

Essential Duties and Responsibilities

• Become familiar with and maintain the REP Food and Beverage equipment
• Participate in the load in and load out process of the food and beverage area
• Manage daily staff duties, executing inventory controls including replenishing, stockroom controls and receiving
• Responsible for becoming familiar with and enforcing local and state health regulations
• Oversee daily fast paced operations including all opening/closing processes while ensuring 100% compliance with Rail Event Productions Food and Beverage event standards
• Ensure the product meets REP quality standards
• Work with local third‑party vendors and Front of House Manager to coordinates cast, crew, and staff catered meals
• Assist FOH Manager by ensuring the Retail or F&B staff take their proper breaks
• Oversee the cleanliness, organization and maintenance of the food and beverage area
• Maintain strict cleanliness, meet all safety protocols and show ready product standards set by the Production Food and Beverage Supervisor
• Lead staff training, inspire a high performing staff to deliver exceptional work, and manage employee performance and morale in a temporary and at times high‑paced environment
• Responsible for daily inventory of Food and Beverage amenities and products.
• Maintain communication with the Production Food and Beverage Supervisor throughout the season
• Other duties as assigned

Qualifications

• Collaborative team player who is organized, reliable, detail oriented and a strong problem solver
• Experience in food service, catering and special events
• Prior experience and a working knowledge of point-of-sales systems are a plus
• Ability to solve problems in real time, in a live performance environment
• Proven ability to work alongside and provide leadership for the event staff Candidate
• Ability to communicate effectively orally and in written forms
• Possess strong self‑motivation and thrives while working independently under remote management
• Be physically capable of lifting heavy objects

Work Environment

• Majority of time is spent in an indoor setting
• Varying temperatures and weather conditions; both indoor and outdoor
• Varied schedule requiring evenings, weekends, and overtime
• Able to stand and walk on uneven or unsteady surfaces aboard a moving train
• Workday is spent in and around active railroad yard(s)

What’s in it for you?

• Serve others and create a world of make‑believe and magic
• Great industry pay and a chance to build upon your theater network and make lifelong connections
• Enrich and positively impact the experience for all – big and small
• Be part of an inclusive team in a supportive environment with high expectations for yourself and your fellow teammates
• Catered meals for 5-show days
• Comp tickets for your friends and family

Working on THE POLAR EXPRESS™ Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full‑length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front‑of‑house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast‑paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer