Rep Maintenance 1

IHG Hotels; Massachusetts; On-site; USD 42,000 - 66,000; Full time

Job summary

IHG Hotels is seeking a Maintenance Representative to keep hotel operations running smoothly, from routine repairs to forward-looking planning for the next day. The role requires hands-on maintenance, strong safety practices, and guest-facing professionalism.

The candidate should have at least 1 year of maintenance or repair work, a high school diploma or vocational training, and familiarity with office tools and building management software.

Qualifications

• At least 1 year of maintenance or repair work experience.
• High school diploma or vocational training.
• Familiar with Microsoft Office, a building management programme and/or reporting tools like HotSos, Opera, Lutron, Bartech or Inncom.
• Basic knowledge of plumbing, electrics and preventative maintenance procedures.

Responsibilities

• Repair or replace items around the hotel and refurbish items in guest rooms.
• Organise supplies and ensure equipment is ready for the next day.
• Maintain safety and cleanliness of areas inside and outside the hotel.
• Follow preventative maintenance calendar and look for improvements.

Skills

Maintenance experience

Microsoft Office

Communication skills

Troubleshooting

Safety awareness

Education

High school diploma or related vocational training

CPO certification

Tools

Microsoft Office

HotSos

Opera

Lutron

Bartech

Inncom

Building management software

Job description

Role Purpose

Keeping our hotel running smoothly is vital to our guest's experience - as Maintenance Representative you'll keep everything looking sharp and running like clockwork. From simple repairs to forward-thinking for the next day. With naturally high standards to support our own, you'll approach every task with devotion and pride.

Key Accountabilities

• Repair or replace items around the hotel and refurbish items in guest rooms. By keeping on top of these tasks, you'll keep our hotels looking great and working well.
• Organise supplies and make sure equipment is ready for the next day
• Live up to high safety standards - follow guidelines and tell your supervisor about any incidents, dangerous conditions or unsafe equipment
• Take responsibility for the safety and cleanliness of areas inside and outside the hotel, like the car park and pool
• Always keep an eye out for improvements - follow the preventative maintenance calendar and keep everything working and efficient at all times
• Be a friendly face and helping hand to our guests
• Keep your supervisor or duty manager in the loop and tell them about any low running supplies
• Look smart and approachable in your uniform
• Be ready to take on extra duties as and when the team needs you

Key Skills & Experiences

• Experience - you'll have at least one year of maintenance or repair work under your belt.
• A high school diploma or related vocational training.
• You’ll be familiar with Microsoft Office, a building management programme and/or any other reporting tools like HotSos, Opera, Lutron, Bartech, or Inncom.
• On top of building equipment and hand tools, you’ll have a working knowledge of basic plumbing, electrics and preventative maintenance procedures.
• CPO certification - if the hotel has a pool, a Certified Pool Operator license would be ideal.
• Fitness - you’ll be on your feet most of the day, and will need to bend and kneel a lot.
• Compliance - as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language.
• Great communication skills, you’ll be warm, welcoming and easy to talk to.