Rep Maintenance

IHG Hotels & Resorts; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Maintenance Representative to keep the hotel running smoothly, from simple repairs to forward planning for the next day. You will uphold high standards, ensure safety, and be a friendly, helpful presence for guests.

The role requires at least one year in maintenance or repair, familiarity with building management tools, and the ability to handle basic plumbing and electrical work. A CPO license is a plus if the property has a pool.

Qualifications

• At least one year of maintenance or repair work.
• High school diploma or related vocational training.
• Familiar with Microsoft Office, a building management programme, and/or reporting tools like HotSos, Opera, Lutron, Bartech, or Inncom.
• Knowledge of basic plumbing, electrics and preventive maintenance.
• CPO certification ideal if pool is present.
• Fitness to be on feet most of the day; ability to bend and kneel.
• Compliance with local laws on food handling and alcohol service; fluent in local language.
• Strong communication and a friendly, approachable manner.

Responsibilities

• Repair or replace items around the hotel and refurbish guest rooms.
• Organise supplies and ensure equipment is ready for the next day.
• Maintain safety standards and report unsafe conditions.
• Ensure safety and cleanliness of indoor and outdoor areas.
• Follow preventive maintenance calendar to keep systems efficient.
• Be a helpful, welcoming face to guests.
• Keep supervisor informed about low running supplies.
• Present yourself neatly in uniform and be ready for extra duties.

Skills

Maintenance experience

Microsoft Office

Building management software

Basic plumbing

Electrical knowledge

Preventive maintenance

Communication skills

Fluent in local language

Education

High school diploma

Tools

HotSos

Opera

Lutron

Bartech

Inncom

Job description

Role Purpose

Keeping our hotel running smoothly is vital to our guest's experience - as Maintenance Representative you'll keep everything looking sharp and running like clockwork. From simple repairs to forward-thinking for the next day. With naturally high standards to support our own, you'll approach every task with devotion and pride.

Key Accountabilities

• Repair or replace items around the hotel and refurbish items in guest rooms. By keeping on top of these tasks, you'll keep our hotels looking great and working well.
• Organise supplies and make sure equipment is ready for the next day
• Live up to high safety standards - follow guidelines and tell your supervisor about any incidents, dangerous conditions or unsafe equipment
• Take responsibility for the safety and cleanliness of areas inside and outside the hotel, like the car park and pool
• Always keep an eye out for improvements - follow the preventative maintenance calendar and keep everything working and efficient at all times
• Be a friendly face and helping hand to our guests
• Keep your supervisor or duty manager in the loop and tell them about any low running supplies
• Look smart and approachable in your uniform
• Be ready to take on extra duties as and when the team needs you

Key Skills & Experiences

• Experience - you'll have at least one year of maintenance or repair work under your belt.
• A high school diploma or related vocational training.
• You'll be familiar with Microsoft Office, a building management programme and/or any other reporting tools like HotSos, Opera, Lutron, Bartech, or Inncom.
• On top of building equipment and hand tools, you'll have a working knowledge of basic plumbing, electrics and preventative maintenance procedures.
• CPO certification - if the hotel has a pool, a Certified Pool Operator license would be ideal.
• Fitness - you'll be on your feet most of the day, and will need to bend and kneel a lot.
• Compliance - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language.
• Great communication skills, you'll be warm, welcoming and easy to talk to.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.