Rep Maintenance

InterContinental Hotels Group; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

InterContinental Hotels Group in Boston, MA is seeking a Maintenance Representative to help keep the hotel running smoothly and guest experiences exceptional. You’ll perform repairs, support guest comfort, and contribute to daily operations with a proactive maintenance mindset.

You will work with essential tools, coordinate daily tasks, and uphold safety and cleanliness standards across indoor and outdoor areas, including guest rooms and public spaces.

Qualifications

• Experience – at least one year in maintenance or repair work.
• High school diploma or related vocational training.
• Familiar with Microsoft Office, a building management programme and/or reporting tools like HotSos, Opera, Lutron, Bartech, or Inncom.
• Knowledge of basic plumbing, electrics and preventative maintenance procedures.
• CPO certification preferred if hotel has a pool.
• Fitness – you’ll be on your feet most of the day, and will need to bend and kneel.
• Compliance – aware of local laws on food handling and serving alcohol, and fluent in local language.
• Great communication skills, warm, welcoming and easy to talk to.

Responsibilities

• Repair or replace items around the hotel and refurbish items in guest rooms.
• Organise supplies and ensure equipment is ready for the next day.
• Maintain high safety standards – follow guidelines and report incidents or unsafe conditions.
• Ensure safety and cleanliness of areas inside and outside the hotel, including car park and pool.
• Follow preventative maintenance calendar and keep systems running efficiently.
• Be a friendly face and helping hand to guests.
• Keep supervisor informed about low running supplies and issues.
• Maintain a smart, approachable appearance in uniform.
• Be ready to take on extra duties as needed by the team.

Skills

Maintenance experience

Strong communication

Physical fitness

Safety awareness

Education

High School Diploma

CPO Certification

Tools

HotSos

Opera

Lutron

Bartech

Inncom

Job description

Role Purpose

Keeping our hotel running smoothly is vital to our guest's experience – asMaintenance Representativeyou’ll keep everything looking sharp and running like clockwork. From simple repairs to forward-thinking for the next day. With naturally high standards to support our own, you’ll approach every task with devotion and pride.

Key Accountabilities

• Repair or replace items around the hotel and refurbish items in guest rooms. By keeping on top of these tasks, you’ll keep our hotels looking great and working well.
• Organise supplies and make sure equipment is ready for the next day
• Live up to high safety standards – follow guidelines and tell your supervisor about any incidents, dangerous conditions or unsafe equipment
• Take responsibility for the safety and cleanliness of areas inside and outside the hotel, like the car park and pool
• Always keep an eye out for improvements – follow the preventative maintenance calendar and keep everything working and efficient at all times
• Be a friendly face and helping hand to our guests
• Keep your supervisor or duty manager in the loop and tell them about any low running supplies
• Look smart and approachable in your uniform
• Be ready to take on extra duties as and when the team needs you

Key Skills & Experiences

• Experience – you’ll have at least one year of maintenance or repair work under your belt.
• A high school diploma or related vocational training.
• You’ll be familiar with Microsoft Office, a building management programme and/or any other reporting tools like HotSos, Opera, Lutron, Bartech, or Inncom.
• On top of building equipment and hand tools, you’ll have a working knowledge of basic plumbing, electrics and preventative maintenance procedures.
• CPO certification – if the hotel has a pool, a Certified Pool Operator license would be ideal.
• Fitness – you’ll be on your feet most of the day, and will need to bend and kneel a lot.
• Compliance – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language.
• Great communication skills, you’ll be warm, welcoming and easy to talk to.