Rep., Inside Sales (Evident MIS)

Evident Microscopy; Bethlehem (Northampton County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salaries

Annual bonus program

Comprehensive medical benefits

Tuition reimbursement

Flexible hours

Job summary

Evident Microscopy is seeking an Inside Sales, Service Representative to drive service sales, collaborating internally to meet sales quotas. This role involves executing the strategic business plan, negotiating agreements, and supporting renewals while maintaining relationships with clients.

The ideal candidate holds a Bachelor’s degree and has up to 2 years of relevant sales experience. Skills in communication and negotiation are crucial for success. A broad range of benefits is offered, reinforcing our commitment to employee well-being.

Qualifications

• Up to 2 years direct sales or inside sales experience preferred.
• Experience in customer service or related fields will be considered.
• Ability to work well under pressure and multitask in a dynamic environment.

Responsibilities

• Execute the strategic business plan to achieve sales quotas.
• Negotiate agreements and verify purchase order accuracy.
• Support renewals and communicate with legal for agreement modifications.

Skills

Communication skills (verbal, written, listening)

Negotiation skills

Attention to detail

Personal organization

Education

Bachelor's degree in Marketing, Communications, Business Administration or Sciences

Job description

Job Description

The Inside Sales, Service Representative is responsible for sales growth of the service business through direct selling of service offerings such as service contracts, extended warranties, protection plans and other programs directly to customers in collaboration with Evident Scientific personnel. The incumbent will execute the strategic business plan to achieve sales quotas, increase revenue, sell the value of service to internal and external customers, and other objectives as determined.

Job Duties

• Effectively execute the agreed upon strategic business plan, increasing close rate and achieving quotas by making calls to customers eligible for service offerings to discuss needs, options available, and clearly link benefits of service and value proposition.
• Execute the complete service sales process: pre‑call plan, opportunity tracking, call customer, prepare and present quotations, overcome objections, negotiate agreements, verify purchase order accuracy, close sale, follow‑ups, complete all required paperwork, and any other required activities.
• Support renewals, after system sale and with system sale opportunities, as needed.
• Understand and utilize guidelines to negotiate detailed agreement terms and conditions with customers. Serve as the liaison to communicate with Evident Scientific legal for review and modifications when required.
• Utilize and suggest improvements in tools used to achieve sales objectives in alignment with corporate branding guidelines. Tools may include but are not limited to promotions, web‑based platforms, direct customer contact, brochures, flyers.
• Collaborate, build relationships, and align with other departments and external resources as needed to execute, close sales, and achieve quotas.
• Utilize and manage tools to measure impact and sales results of promotional programs.
• Gather and convey any information to supervisor on new service‑related activities such as pricing, competitive activity, funding, and any data that may impact service.

Job Requirements

Minimum Qualifications – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor’s degree, preferably in Marketing, Communications, Business Administration, Sciences or a relevant area of study or equivalent work experience.

Experience: Up to 2 years direct sales or inside sales experience preferred; customer service or other relevant experience will be considered.

Skills: Superior communication skills (verbal, written, listening). High level of accuracy, attention to detail and follow‑through. Negotiation skills, ability to balance company and customer needs. Personal organization, self‑reliance, initiative, teamwork. Ability to work well under pressure, learn quickly, deliver high quality work by firm deadlines, multitask in a dynamic fast‑paced environment. Ability to perform required duties without close supervision.

Core Evident Behaviors

• Think Big – Sets ambitious goals, thinks beyond the immediate and works outside own area for insight and inspiration to excel.
• Own the outcome – Takes a high degree of personal accountability, ownership and embraces a customer‑centric approach to prioritization, planning and work.
• Test, Decide, Go – Open‑minded, willing to try new things, balances risk with agility in a culture of learning and rapid growth, moves at pace to get the right things done.
• Kaizen Everywhere, Everyday – Solicits feedback to enhance effectiveness, continually identifies and drives improvement and new ways of working, operating and thinking.

Many Evident positions are located at export‑control‑restricted work locations or require access to export‑controlled information. To be considered for these positions, you must be a U.S. Person. If hired, you must be able to provide valid proof.

Benefits

We realize that work is more than just a job. That’s why we offer competitive salaries, an annual bonus program and comprehensive medical benefits, tuition reimbursement, flexible hours, parental and adoption leave, on‑site services and support networks, all to help you meet life’s challenges.

We are committed to fostering a culture of well‑being and inclusion, conveying the values most important to our employees.