Patient Care Coordinator

Cencora; Town of Texas (WI); Remote; USD 23,000 - 32,000; Full time

Job summary

Cencora is seeking a Pharmacy Support Specialist to join a remote team. You will handle routine inquiries, document requests, and coordinate follow-up with patients, providers, payers and internal teams.

The role requires at least 2 years in pharmacy support or related fields, a High School Diploma or GED, and strong documentation skills. This full-time position offers a stable schedule and opportunities for professional growth within the company.

Qualifications

• Minimum of 2+ years in pharmacy support, patient access, healthcare coordination or related fields.
• Certification in pharmacy support or related area is preferred.
• Strong documentation and communication skills required.

Responsibilities

• Handle routine inquiries and coordinate follow-up with patients, providers, payers and internal teams.
• Coordinate case-related activities including status tracking and information collection.
• Maintain accurate records in case management and pharmacy systems.
• Collaborate with pharmacy operations, reimbursement, customer support and external stakeholders.
• Monitor open requests and service timelines, communicating delays and elevating issues as needed.
• Support creation of job aids, reference materials and standard documentation.

Skills

Pharmacy support

Patient access

Healthcare coordination

Customer service

Reimbursement support

Education

High School Diploma/GED

Pharmacy support certification

Tools

Case management systems

Pharmacy operations systems

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Job Description

Shift Details

Monday - Friday (Shift is a 8-hour shift) 8:00AM - 8:00PM EST based on needs

Pay Details

$20.00/hr

Location

Remote (Must live within 50 Miles of 6001 Global Distribution Way #102, Louisville, KY 40228, or live within 50 miles of 5025 Plano Parkway, Carrollton, TX 75010)

Responsibilities

• Supports pharmacy liaison workflows by handling routine inquiries, documenting requests, and coordinating follow-up with patients, providers, payers, and internal teams.
• Coordinates case-related activities such as status tracking, information collection, documentation review, and communication updates to support timely service delivery.
• Maintains accurate records in case management, pharmacy, and related operational systems in accordance with established procedures and documentation standards.
• Collaborates with pharmacy operations, reimbursement, customer support, and external stakeholders to facilitate routine handoffs and resolve standard issues.
• Monitors open requests, service timelines, and pending items to identify delays, communicate updates, and elevate issues when needed.
• Supports the preparation and maintenance of job aids, reference materials, and standard documentation that improve consistency across liaison activities.
• Provides accurate information on routine processes, requirements, and next steps while referring more complex questions or exceptions to appropriate personnel.

Educational Requirements

• High School Diploma/GED or equivalent experience required.

Work Experience

• 2+ years of experience in pharmacy support, patient access, healthcare coordination, customer service, reimbursement support, or a related field required.
• Certification in pharmacy support, patient access, healthcare administration, customer service, or equivalent preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: Cencora Patient Services, LLC