International Customer Service Representative

Cencora; United States; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid parental leave

Backup dependent care

Professional development resources

Job summary

Cencora is seeking a dedicated customer service professional to join our International Customer Service Department. This role involves handling calls, creating shipment orders, and advising customers on importing requirements. Ideal candidates will have strong communication skills and proficiency in World Courier systems.

Located in or around Cary, NC, you will benefit from a comprehensive suite of health benefits and professional development opportunities. Join us in making a difference in the lives of people and animals everywhere.

Qualifications

• Must be located in or around Cary, NC.
• Experience working with World Courier systems (WorldSTAR, BioSTAR, OpSTAR, etc.).

Responsibilities

• Answering calls directed to the International Customer Service Department.
• Providing Excellent Customer Service to internal and external clients.
• Creating new shipment orders for international routes.
• Following up on open jobs.
• Advising customers on importing requirements.

Skills

Strong written and oral communication

Proficiency in World Courier systems

Strong Geography skills

Ability to Multitask

Professionalism

Sense of Urgency

Positive attitude

Job description

Remote

About Cencora

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Responsibilities

• Answering calls directed to the International Customer Service Department, and, when required, answering multiple calls.
• Providing Excellent Customer Service to internal and external clients.
• Creating new shipment orders for international routes.
• Following up on open jobs.
• Advising customers on the requirements of importing into foreign countries (customs procedures, duties and taxes, time spent in customs according to value).
• Assisting customers with paperwork inquiries.
• Utilizing WC facilities such as OpStar to search import requirements.
• Reviewing documentation received from shippers to ensure they are in accordance with the requirements of destination country.
• Pre-advising destination office for commodities that require special attention, such as import permits, formal entry, large size, etc.
• Planning the international routings while considering carrier requirements.
• Routing shipments on next reliable and direct flights out (NFO service).
• Entering all customer expectations into job file.
• Entering clear, precise instructions in job file.
• Communicating status updates with customers.
• Everyone is responsible for following up on live jobs, even if not your order.
• Demonstrating professionalism on the phone and in the office.
• Assisting in the training of new employees.
• Working together as a team with all departments and offices.
• Flexibility in work schedule – 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary.
• Providing assistance to colleagues.

Must be located in or around Cary, NC

Work Experience

• Strong written and oral communication
• Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc.).

Skills and Knowledge

• Strong Geography skills
• Ability to Multitask
• Team player
• Professionalism
• Sense of Urgency
• Positive attitude

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.