Renters' Rights Advocate

West Devon Borough Council; United States; Remote; USD 52,000 - 78,000; Full time

Job summary

West Devon Borough Council is seeking a motivated Renters' Rights Officer to support the implementation of renters’ rights reforms and improve housing standards for residents across South Hams and West Devon. You will work with Housing and Environmental Health teams, landlords and tenants to ensure safe, compliant homes and timely interventions.

The role focuses on investigations, inspections and advice to tenants, landlords and agents, with a commitment to vulnerable residents and

Qualifications

• Experience in housing, environmental health, customer services, regulatory services or local government.
• Understands challenges faced by tenants and landlords in private rented sector.
• Excellent communication and customer service skills.
• Can manage a varied workload and maintain accurate case records.
• Organised, professional and able to work sensitively with vulnerable residents.
• Enjoys working collaboratively as part of a team.
• Proficient with Microsoft Office and case management systems.
• Experience in housing enforcement, inspections or housing legislation would be advantageous.

Responsibilities

• Support investigations into complaints relating to conditions in privately rented accommodation.
• Undertake inspections and gather evidence under the direction of senior officers.
• Assess housing conditions and identify potential hazards and defects.
• Provide advice and guidance to tenants, landlords and managing agents.
• Work with stakeholders to deliver a holistic, person-centred service.
• Support work related to housing standards, energy efficiency and other regulatory requirements.
• Assist with enforcement activity, case preparation and compliance monitoring.
• Collaborate with Housing, Environmental Health, Community Safety and Legal Services.
• Help prevent homelessness through early intervention and tenancy sustainment.
• Maintain accurate records and contribute to service performance.

Job description

West Devon Borough Council is seeking a motivated Renters' Rights Officer to support the implementation of renters’ rights reforms and improve housing standards for residents across South Hams and West Devon. You will work with Housing and Environmental Health teams, landlords and tenants to ensure safe, compliant homes and timely interventions.

The role focuses on investigations, inspections and advice to tenants, landlords and agents, with a commitment to vulnerable residents and