Rentals Desk Attendant

Mount Southington Ski Area; Plantsville (CT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Complimentary ski/ride access for the…

Employee discounts on food & beverages

Job summary

Mount Southington Ski Area in Plantsville, CT is seeking a seasonal Rental Desk Attendant to deliver courteous, efficient service to guests renting ski and snowboard equipment. This role acts as the first point of contact in the rental process, handling transactions, explaining procedures, and ensuring guests are prepared before moving to the rental technician.

The position requires strong customer service, multitasking in a fast-paced environment, and the ability to work flexible schedules

Qualifications

• Strong customer service skills.
• Ability to multitask in a fast-paced environment.
• Positive attitude and guest mindset.
• Ability to work flexible schedules, including weekends, nights, and holidays.
• Basic to intermediate computer skills, with ability to learn multiple software applications.
• Previous retail, hospitality, or guest service experience preferred.
• Must be eligible to work in the United States.
• Successful completion of background check.

Responsibilities

• Greet guests in a friendly and professional manner.
• Process rental transactions properly and accurately using POS and rental software systems while maintaining accurate rental records.
• Review or collect necessary guest information to provide to technician including guest age, weight, height and ability level.
• Explain rental packages, pricing, and policies clearly.
• Answer guest questions regarding equipment, sizing process, and return procedures.
• Promote add-on items such as helmets, upgrades, or accessories.
• Resolve guest concerns promptly and escalate to management when necessary.
• Assist guests with helmets, confirming proper fit and comfort.
• Organize helmets between uses in accordance with internal procedures.
• Coordinate guest flow between rental desk and technicians.
• Keep desk area clean, organized, and stocked with supplies.
• Complete required training as assigned by mountain leadership.
• Accurately record all hours worked and resolve discrepancies before pay period ends.
• Other duties as assigned by mountain leadership.

Skills

Customer service

Multitasking

Positive attitude

Flexible schedule

Computer skills

Retail/Hospitality experience

Work eligibility

Background check

Tools

POS systems

Rental software

Job description

Job Details

Job Location: Plantsville, CT 06479

Position Type: Seasonal

Job Shift: Primarily Indoors

Job Category: Rentals

Position Summary

The RentalDesk Attendantis responsible fordelivering efficient, friendly, andaccuratecustomer service toguestsrenting ski and snowboard equipment. This position serves as the first pointof contact in the rental process, handling transactions, explaining procedures, and ensuring guests are properly prepared before moving to rental technician.

Key Responsibilities

• Greetguests in a friendly and professional manner
• Process rental transactions properly and accurately using POS and rental software systemswhilemaintainingaccuraterental records
• Review or collect necessary guestinformationto provide to technician including guest age, weight,heightandability level
• Explain rental packages, pricing, and policies clearly
• Answer guest questionsregardingequipment, sizing process, and return procedures
• Promote add-on items such as helmets, upgrades, or accessories
• Resolve guest concerns promptlyandescalate to management when necessary
• Assist guests with helmets confirming proper fit and comfort for guests
• Organize helmets betweenusesin accordance withinternal operating procedures
• Coordinate guest flow between rental desk and technicians
• Keep desk area clean, organized, and stocked withappropriate supplies
• Complete required training as assigned by mountain leadership
• Accurately record all hours worked, ensure time entries are complete, and promptly resolve any discrepancies prior to the end of each pay period
• Other duties as assigned by mountain leadership

Qualifications, Requirements, and Compensation Qualifications

• Strong customer service skills
• Ability to multitask in a fast-paced environment
• Positive attitude and guest mindset
• Ability to work flexible schedules, including weekends, nights, and holidays
• Basic to intermediate computer skills required, with the ability to learn and navigate multiple software applications efficiently
• Previousretail, hospitality, or guest service experience preferred
• Must be eligible to work in the United States
• Successful completion of background check

Work Environment & Physical Requirements

• Ability to standfor extended periods of timeand perform repetitive physical tasks
• Ability to workin an indoor location subject to temperature fluctuations, drafts, and intermittent exposure to outdoor weather conditions due to frequent operation of exterior doors
• Ability to work in busy, sometimes noisy environment
• Ability toliftup to 50lbs

Compensation & Benefits

• Compensation: $17.50/hour
• Benefits: Complimentary ski/ride access for the duration of employment and employee discounts on food and beverages at participating locations (subject to mountain policy)