Rental Technician 2026/27

Bousquet Mountain; Pittsfield (MA); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Season Passes

Onsite Discounts

Rental Discounts

Ski Tuning Discounts

Employee Pass Discounts

Job summary

Bousquet Mountain is seeking a Rental Shop Technician for the Pittsfield, MA area to support daily operations and guest equipment needs.

In this role you will fit and adjust gear, perform safety checks, and maintain rental equipment while delivering excellent customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Prior experience in retail, customer service, or related field.
• Mechanical aptitude for winter sports equipment.

Responsibilities

• Equipment Fitting and Adjustment — selecting properly fit skis, snowboards, boots, poles, and helmets.
• Calibration and Safety Checks — adjust bindings per industry standards for safety.
• Maintenance and Repair — wax, sharpen, base grind, minor repairs.
• Sanitization and Inventory Management — clean, sanitize, and track inventory.
• Customer Service — greet guests and provide gear guidance.
• Problem-solving — address equipment or guest needs in a fast-paced setting.
• Ensure Rental Shop safety and policy compliance.
• Collaborate with other departments to ensure a seamless guest experience.

Skills

Customer service

Communication

Inventory management

POS systems

Tools proficiency

Tuning tools

Time management

Multitasking

Physical stamina

Education

High school diploma or equivalent preferred

Tools

POS systems

Edge sharpeners

Base grinders

Waxing irons

Job description

Fresh Powder LLC Rental Technician 2026/27 Pittsfield, MA·Part time Company website

Bousquet Mountain is a premier all-season resort nestled in the beautiful Berkshires of western MA. During the winter months it offers excellent skiing and snowboarding, with trails suitable for all levels. In the summer visitors can enjoy the summer concert series, along with a variety of other events and activities. Bousquet Mountain’s modern lodge and delectable dining options provide a perfect blend of adventure and relaxation for outdoor enthusiasts and families. Whether it's hitting the slopes or enjoying live music, Bousquet Mountain is the ideal destination for all seasons.Bousquet Employees Enjoy Benefits Such as:Season Passes*Onsite Food and Beverage DiscountsOutdoor Prolink DiscountsDiscounts on Rentals and Ski TuningDiscounts at Berkshire Bike and Board on Winter EquipmentDiscounted Indy Employee PassDiscounts on Family Passes, Lessons, Rentals, and Racing**Pass Availability Subject to Work Hours Commitment and Length of Employment*

Description

Bousquet Mountain is committed to making our work environment more diverse, equitable, and inclusive by never discriminating against race, religion, color of skin, gender, gender identity, sexuality, disabilities, age, national origin, and veteran status when hiring candidates and within our place of work. We believe that a range of lived experiences, voices, and perspectives directly contribute to the success of our team.

LOCATION: 101 Dan Fox Drive, Pittsfield, MA

Part-time seasonal positions available for day shifts and night shifts.

The Bousquet Ski Area rental shop technician is a cornerstone of the mountain resort experience. Often working diligently behind the scenes, these professionals ensure that guests are equipped with safe, functional, and well-maintained gear before they head out onto the slopes. Their expertise in ski and snowboard equipment, customer service, and safety makes them essential not only to the smooth operation of a ski resort, but to the enjoyment and safety of visitors. The Rental Shop Technician is responsible for the day-to-day operation of tasks associated with the Bousquet Rental Shop including overseeing the daily operation, inventory control, safety compliance, and customer satisfaction within the rental shop environment

Job Description:

• Post–Hire/Pre-season requirements
• Complete all required in-person and on-line training segments including passing the Marker Certification Programs
• Review and acknowledge the Bousquet Employee Handbook
• Complete all required employment forms and documentation
• Day to Day Operations
• Equipment Fitting and Adjustment — Evaluating customers’ physical characteristics, ability level, and preferences to select and properly fit skis, snowboards, boots, poles, and helmets.
• Calibration and Safety Checks — Adjusting ski binding release settings based on industry standards, skier weight, height, age, and ability to ensure maximum safety on the slopes.
• Maintenance and Repair — Performing routine maintenance, such as waxing, edge sharpening, base grinding, and minor repairs on equipment to keep rental fleets in optimal condition.
• Sanitization and Inventory Management — Cleaning and sanitizing equipment between uses and maintaining accurate records of inventory to ensure adequate supply and prompt replacement of worn or damaged items.
• Customer Service — Greeting guests, answering questions about equipment and ski area operations, and providing guidance and instruction on the proper use of gear.
• Problem-solving and Troubleshooting — Quickly addressing issues that arise with equipment or customer needs, often in high-pressure, fast-paced environments.
• Staying updated on industry standards set by organizations such as the International Organization for Standardization (ISO) and the American National Standards Institute (ANSI).
• Educating guests on proper usage to reduce the risk of accidents or injury.
• Ensure Rental Shop Safety and Bousquet Policy Compliance
• Ensure all equipment is properly adjusted and maintained according to industry safety standards and manufacturer guidelines.
• Be proficient in safe operating procedures and emergency response protocols.
• Conduct regular safety inspections of work area and equipment
• Documenting equipment maintenance, repairs, and adjustments for liability and insurance purposes.
• Ensuring Collaboration and Communication
• Coordinate with other resort departments, such as ski school, lift operations, and retail, to provide a seamless guest experience.
• Communicate clearly with colleagues, management, and external vendors to resolve operational challenges swiftly.
• Comply with all Bousquet Mountain Policies, Procedures, and Standards of Conduct as outlined by the Bousquet Employee Handbook.

Job Requirements

• A formal education is not required; however, a high school diploma or equivalent is preferred.
• Prior experience in retail, customer service, or a related field.
• Mechanical aptitude and interest in winter sports equipment. The ability to understand the mechanics and design of skis, snowboards, and related equipment.
• Outstanding customer service and communication abilities.
• Proficiency with inventory management and point-of-sale systems.
• Knowledge and proficiency with basic tools. The ability to use specialized tuning tools, such as edge sharpeners, base grinders, and waxing irons.
• Excellent organizational, time management, and multitasking skills.
• Ability to work flexible hours, including weekends, holidays, and evenings during peak season.
• Physical stamina to lift and move equipment, stand for extended periods, and work in cold environments.
• Current first aid certification and knowledge of basic emergency response procedures (an asset).
• Certifications from industry organizations, such as the Professional Ski Instructors of America (PSIA), or manufacturer-specific training in binding adjustment and maintenance as well as familiarity with sizing and fitting charts for boots, skis, and snowboards, as proper fit is crucial for guest comfort and safety and awareness of differences in equipment for various skill levels, ages, and physical needs also a plus.
• Provide the following:
• Deliver exceptional customer service by greeting guests, assisting with equipment selection, and addressing unique needs or concerns.
• Resolve customer complaints or issues with empathy and professionalism, always striving to ensure a positive guest experience.
• Promote additional services, lessons, and retail merchandise to enhance the guest experience and increase revenue.
• Maintain a welcoming, organized, and efficient shop atmosphere
• Employees are expected to be courteous and professional in accordance with Bousquet’s commitment to providing superior customer service.
• Oversee Inventory Management and Equipment Maintenance
• Inspect equipment for wear and damage, coordinate regular maintenance, and retire or replace items as needed.
• Assist in Shop Operations
• Ensure the shop is fully operational prior to opening each day, with all equipment arranged and displays set up according to standards.
• Oversee cash handling, point-of-sale systems, and daily reconciliation of sales and rental transactions.
• Ensure Rental Shop safety and Bousquet policy compliance
• Ensure all equipment is properly adjusted and maintenance as according to industry safety standards and manufacturer guidelines.

NOTE: All Bousquet Mountain employees are required to perform alternate functions, both within and outside of their assigned department, particularly during peak periods such as holiday weekends .

Work Environment and Physical Requirements

The Bousquet Rental Shop Technician works primarily indoors but may need to assist guests or staff in outdoor areas, sometimes in inclement weather and cold temperatures. The role requires standing for long periods, lifting and moving heavy equipment (up to 50 lbs.), and responding quickly to operational emergencies or guest needs. Noise levels can be high, and space crowded during busy times. Potential hazards include tuning equipment (edger, grinder, waxer, etc.) with moving belts and sharp components, potential harmful fumes or chemicals from tuning and cleaning processes. Must use provided personal protective equipment when tuning.

Employment Status

The holder of this position is considered to be a seasonal, part-time employee and will not be eligible for Company benefits other than those which are required by law. Other benefits such as those outlined in the employee handbook will be provided. This position at Bousquet Mountain will be consistent with the concept of employment At Will in the Commonwealth of Massachusetts, which means there is no guarantee of employment, and both the employer and employee can terminate the employment relationship at any time with or without reason and with or without notice.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. Allemployeesmay be required to perform duties outside of their normal responsibilities from time to time, as needed.