Rental Technician

Socket.dev; Flagstaff (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Arizona Snowbowl in Flagstaff, AZ, is seeking a Seasonal Rental Technician to size and fit guests with ski/snowboard gear while delivering top-tier guest service. You will help guests select boots and bindings, provide usage guidance, and assist with the rental shop’s daily setup, inventory, and safety checks.

Expect a fast-paced environment that emphasizes teamwork, proper equipment adjustments, and adherence to Snowbowl policies.

Qualifications

• Basic knowledge of Arizona Snowbowl.
• Assist teammates with the setup and breakdown of the rental shop.
• Assist guests with boot selection and proper fitting.
• Obtain current binding certifications for companies carried in the shop (Tyrolia, Elan, Look, etc)
• Issue proper equipment according to training, information given and customer's request
• Adjust equipment in accordance with manufacturer's specifications
• Uphold Snowbowl policies and procedures
• Effectively answer guest questions in regards to ski area, rental procedures, and equipment

Responsibilities

• Responsible for sizing and fitting guests with ski/snowboard equipment.
• Provide excellent guest service to ensure a great customer experience.
• Assist with inventory management and equipment inspections.
• Retrieve and return equipment from various locations and logs.
• Maintain a clean and organized rental shop workspace.
• Support training and supervision per rental manager and supervisor.

Skills

Guest service

Teamwork

Boot fitting

Equipment knowledge

Education

Boot fitting training

Helmet fitting certification

SDS Certification

Ski/bindings certifications

Job description

Job Details

Job Location: Arizona Snowbowl - FLAGSTAFF, AZ 86002

Position Type: Seasonal

Purpose of the position: Responsible for sizing and fitting guests with proper ski/snowboard equipment and providing excellent guest service to ensure a great customer experience. Not only does a rental technician prepare rental equipment for the guest, they are also responsible for informing the guest on how to properly use the equipment and answer any questions guests may have. A rental technician must be friendly and helpful to both teammates and guests.

Qualifications Essential Functions

• Basic knowledge of Arizona Snowbowl
• Assist teammates with the setup and break down of the rental shop
• Assist guests with boot selection and proper fitting
• Obtain current binding certifications for companies carried in the shop (Tyrolia, Elan, Look, etc)
• Issue proper equipment according to training, information given and customer's request
• Adjust equipment in accordance with manufacturer's specifications
• Uphold Snowbowl policies and procedures
• Effectively answer guest questions in regards to ski area, rental procedures, and equipment
• Responsible for contributing to inventory management. Retrieve and return equipment from various locations, lost and found equipment logs, etc. Inspect snowboards, skis, bindings, boots, helmets and poles for damage, malfunction, and compatibility
• Ability to work in a fast paced environment
• Possess excellent teamwork skills
• Keep a clean and tidy work space
• Any other reasonable tasks and duties as assigned for the success of the company wide operations

Education / Training / License(s) / Certification(s) Requirements

• Certification of proper helmet fitting and safety (Provided by Manager)
• SDS Certification (Provided by Manager)
• Training in proper boot fitting (Provided by Manager)
• Certifications through proper ski companies (Provided by Manager)
• Must attend all training hosted by rental manager and supervisor

Physical Requirements

• Able to stand for long periods of time
• Lifting up to 25 pounds
• Cleaning/maintaining lodge and department areas such as tech stations, boot and ski racks, common areas, ect
• Snow and Ice removal as required

Competencies Required

• Product Knowledge
• Great people skills
• Basic computer knowledge
• Attention to detail and organization of the rental shop

NOTICE: This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.