RENTAL TECH

Bridger-Bowl; Bozeman (MT); On-site; USD 26,000 - 38,000; Part time

Benefits offered by this job

Season ski pass

Free day tickets

Crosscut passes

Aflac Insurance

Sick leave

Ski shop discounts

Employee discounts

Employee ski day

Job summary

Bridger Bowl in Bozeman, MT is seeking a friendly Rental & Retail Associate to assist guests with equipment rentals and shop maintenance. You will fit boots, adjust bindings, and guide customers through the rental process while ensuring safety and policy adherence.

Responsibilities include operating the POS, processing transactions, maintaining the rental fleet, and delivering excellent guest service in all snow conditions. Seasonal, weekend and holiday availability required.

Qualifications

• Experience in customer service and equipment rental preferred.
• Experience with ski/snowboard tuning and binding adjustments is a plus.
• Able to communicate clearly with guests and team members.

Responsibilities

• Assist guests with equipment rentals and returns.
• Fit boots and adjust bindings per safety standards.
• Operate POS and process cash/credit transactions accurately.
• Maintain rental fleet to Bridger Bowl standards and perform basic maintenance.

Skills

Customer service

Equipment rental

Ski tuning

Binding adjustments

Cash handling

Tools

Ski tuning tools

Job description

SUMMARY:Provide outstanding customer service by assisting guests, processing transactions, assessing equipment needs, and performing routine inspections, maintenance, and repairs on rental and customer equipment.PRIMARY DUTIES:Maintain a high level of customer service to enhance the overall guest experience.Communicate clearly and effectively with guests, supervisors, and coworkers.Provide knowledgeable support regarding Bridger Bowl products, services, and experiences.Assist in resolving guest concerns or escalate to Supervisors or Managers as needed.Greeting and guiding customers through the entire rental process:POS Expectations:Perform the daily opening and closing duties.Process transactions and guide rental sales for guests.Close out registers and submit end-of-day reports to the manager on duty.Accurately process cash and credit card transactions while maintaining responsible cash-handling practices and accountability for assigned registers.Tech Expectations:Help to assess their equipment needs and condition.Suggest appropriate equipment choices based on their skill level and preferences.Fitting rental boots for skiing and snowboarding to ensure guest satisfaction.Make appropriate binding-to-boot and binding release adjustments based on current industry safety standards.Use tools and equipment properly.Answer questions about equipment, the mountain, and safety procedures.Emphasize rental agreement expectations and return policy.Additional Duties:Maintain the rental fleet equipment to manufacturer’s standards and customer requests, including ski and snowboard base grinds, waxing and repairs on boots, poles, and other miscellaneous equipment.Perform housekeeping duties including washing windows, racks and counters, emptying trash, vacuuming and mopping, ensuring a clean workspace.Continuously learn and improve proficiency with the point-of-sale system.Perform additional duties as assigned by the Retail Assistant Manager and Rental & Retail Manager.EMPLOYEE EXPECTATIONS:Demonstrate good judgement and maintain a positive, professional, and enthusiastic attitude throughout the season.Be reliable, punctual, and dependable; adhere to a consistent schedule, including holidays.Display a genuine desire to share knowledge of the sport and inspire others to enjoy it.Exercise discretion and maintain confidentiality of all protected information.Follow operational procedures with attention to detail and accuracy.Be flexible and adaptable to ever-changing situations and workload.Maintain a clean and orderly work environment.Comply with and enforce Bridger Bowl policies and procedures.Contribute to Bridger Bowl's overall sustainability goals.SUPERVISION:Supervision Given: This position has no supervisory responsibilities.Supervision Received: From the Rental Supervisors. Receives assignments as directed, with clear expectations, available guidance, and periodic performance reviews as needed or during check-ins.EMPLOYEE BENEFITS - SEASONALFree Employee Season Ski PassMontana Ski Area Association (MSAA) – free day ticketsDay passes to Crosscut Mountain Sports CenterAflac Accidental Insurance coverage while employedSick leave based on hours workedLocal Bozeman Ski Shop discountsBridger Bowl employee discounts on food, lessons, rentals, and retail purchases.Employee Ski DayPREFERRED QUALIFICATIONS:Experience in customer service, equipment rental and/or sales.Experience with ski and snowboard tuning and binding adjustments.Possess excellent communication and active listening skills.WORK ENVIRONMENT:Outdoor: Regularly working in quickly changing winter weather conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces.Exposure: Involves melting plastics (P-Tex) and using various chemicals with potential for exposure to fumes. Potential for minor injuries or cuts from grinding machines, sharp edges, and hand tools.Work physically near others throughout the shift.PHYSICAL AND MENTAL DEMANDS:Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time.Ability to lift boots, bindings, and skis frequently throughout the shift, and items regularly that weigh up to 40 lbs.Ability to operate all tuning equipment and general hand tools.Requires the ability to learn new tasks, remember processes, maintain focus, communicate effectively with coworkers and visitors, handle stressful situations and upset customers, and completing tasks independently and efficiently.SPECIAL REQUIREMENTS AND ADDITIONAL INFORMATION:Everyone is welcome to apply for this position, but applicants must be legally authorized to work in the United States and Bridger Bowl does not currently provide visa sponsorships.Successful candidates must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and effectively communicate with visitors and staff.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation(s). The requirements listed above are representative of the knowledge, skill, and/or ability required.This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job, nor does it restrict the tasks that may be assigned. This is not an employment contract and there is no guarantee of work hours. Work hours are dependent on snowfall and workload.EEO STATEMENT:Bridger Bowl Ski Area is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification outlined by federal, state, or local laws.