Rental Support & Customer Care Specialist

Western States Equipment Co; Pasco (WA); On-site; USD 22,000 - 28,000; Full time

Job summary

Western States Equipment Company in Pasco, WA, is seeking a Rental Counter Support team member to assist rental customers, process will calls, and help maintain accurate inventory and invoicing. This role emphasizes safety, accurate record-keeping, and delivering friendly service in a fast-paced environment.

Qualified candidates will have 1+ year in customer service with logistics, strong English communication, and the ability to work with minimal supervision while collaborating with the team.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service and logistics experience.
• Six months in construction or rental industry preferred.
• Must read, write and speak English clearly.

Responsibilities

• Assist Rental Coordinator with rental customer calls and walk-in inquiries.
• Serve as a hands-on concierge for will calls and showroom visits.
• Ensure all store transfers and Equipment Movement Records are complete.
• Help with daily invoicing tasks and financial records.
• Collaborate with yard staff to ensure timely rental contracts and inspections.
• Address equipment malfunctions and customer concerns professionally.
• Escalate rate negotiations to help achieve market share and profitability.
• Communicate logistics for returns and will calls to transportation vendors.
• Maintain showroom cleanliness and product displays.
• Support training and participate in strategic programs as needed.

Skills

Strong organizational skills

Multitasking ability

Excellent communication

Customer service focus

Detail oriented

Team collaboration

Self-starter

Dependable attendance

Education

High school diploma or GED

1 year customer service experience

6 months rental/construction industry experience

English proficiency

Tools

Rental software

Microsoft Office

Job description

Western States Equipment Company in Pasco, WA, is seeking a Rental Counter Support team member to assist rental customers, process will calls, and help maintain accurate inventory and invoicing. This role emphasizes safety, accurate record-keeping, and delivering friendly service in a fast-paced environment.

Qualified candidates will have 1+ year in customer service with logistics, strong English communication, and the ability to work with minimal supervision while collaborating with the team.