Assistant Coordinator, Rental

Western States Equipment; Pasco (WA); On-site; USD 32,000 - 52,000; Full time

Job summary

Western States Equipment is seeking a Rental Counter Support team member in Pasco, WA to assist rental customers, handle will calls, and help manage showroom displays. You will work with the Rental Coordinator to ensure accurate contracts, inspections, and timely invoicing.

The role requires a high school diploma or GED, at least one year of customer service and logistics experience, and the ability to learn rental software. This is a full-time, on-site position with a safety-focused culture.

Qualifications

• Proof of high school diploma or GED.
• Minimum one year customer experience and logistics in similar roles.
• Six months construction or rental industry experience preferred.
• Must be able to communicate in English.

Responsibilities

• Assist Rental Coordinator with rental calls and walk-in inquiries.
• Serve as concierge for will calls and escort customers to rental yards.
• Ensure all store transfers and Equipment Movement Records are complete.
• Assist with daily invoicing tasks.
• Collaborate with yard attendant to ensure timely rental contracts.
• Inspect machines and attachments upon return.
• Escalate rental rate and pricing discussions as needed.
• Support showroom maintenance and cleanliness.
• Support strategic programs and safety initiatives.

Skills

Customer service

Logistics coordination

English proficiency

Attention to detail

Teamwork

Self-starter

Multi-tasking

Education

High school diploma or GED

Tools

Rental software

Microsoft Office

Job description

About Western States

Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers’ toughest challenges, guided by our core values of

Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation. By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.

Safety

• Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.

Customer Care Commitments

• Convey Warmth and Empathy – Acknowledge customers and greet everyone with an authentic smile.
• Actively Listen – Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
• Build Trust – Take ownership, act with urgency, and follow through on commitments.
• Say Thank you – Express genuine appreciation for effort, feedback, and collaboration.

Essential Functions

Rental Counter Support

• Assist Rental Coordinator with rental customer calls and walk-in inquiries for equipment requests.
• Serve as a hands-on concierge for will calls, escorting customers into rental yards while adhering to customer safety standards.
• Ensure all store transfers and Equipment Movement Records are complete for both inbound and outbound transactions.
• Assist Rental Manager with audits and inventory management to ensure accuracy.
• Assist with daily invoicing tasks.
• Collaborates with the yard attendant to ensure rental contracts are written timely and efficiently, inspecting machines and attachments upon customer return, as needed.
• Assists with any issues or concerns related to equipment rentals, including equipment malfunctions and customer complaints.
• Escalates negotiations for rental rates and pricing to the Rental Coordinator to achieve The Cat Rental Stores desired market share and profitability
• Conducts Return to Rent/will call inspections and communicates logistics to our transportation vendors, when needed.
• Assist with maintaining showroom cleanliness and display.
• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
• Works within and promote corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

Knowledge Skills And Abilities

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Attention to detail and ability to handle multiple tasks efficiently.
• Ability to work collaboratively with team members.
• Must be a self-starter with the ability to work with little to no supervision.
• Knowledge or ability to learn Rental software.
• Proficient in the use of Microsoft or other comparable systems required.
• Consistent attendance.

Education And Experience

• Proof of high school diploma or General Education Degree (GED).
• Minimum one year customer experience and logistics in similar roles required.
• Six months construction or rental industry experience preferred.
• Must be able to communicate (speak, read, comprehend, write in English).

Physical Characteristics

• Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to lift up to lift 60lbs. in accordance with Western States’ Lifting Policy to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.